Summary
Overview
Work History
Education
Skills
Timeline
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Samira Johnson

Philadelphia,PA

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

14
14
years of professional experience

Work History

Process Assistant

Amazon
Conshohocken, Pennsylvania
03.2020 - 09.2024
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored process performance to ensure compliance with established standards.
  • Analyzed data from multiple sources to identify opportunities for improvement.
  • Provided administrative support to the office manager and other staff members.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Conducted quality control inspections on finished products prior to shipment.

Department Manager

Wal-Mart
Philadelphia, Pa
11.2015 - 03.2020
  • Ensure high quality products are available in produce, deli, bakery, dairy, meat, and other departments
  • Processed shipments received from vendors according to established protocols.
  • Helped customers locate items within the store using the inventory system.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
  • Assisted customers with selecting items and answering questions about products.
  • Trained new associates on store operations, policies, and procedures.
  • Lead and manage a team of 25 employees in the Department, ensuring that all tasks are completed efficiently and on time.

Sales Associate

Sunoco A plus
Philadelphia, Pa
06.2013 - 12.2015
  • Ringing up all sales on cash register and point-of-sale equipment and ensuring proper cash handling procedures and policies
  • Maintaining store and gas island cleanliness
  • Performing service transactions in accordance with company policy such as lottery sales and redemption, vendor coupon redemption, company approved credit cards, etc.
  • Maintaining proper inventory levels and audits
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Handled customer complaints in a professional manner.

Associate

Prudential
Horsham, Pa
09.2011 - 10.2012
  • Prospect for clients, develop insurance and investment strategies and make sales presentations regularly for a broad range of life and non-life insurance contracts and financial products and services sold

sales associate

Constellation Energy
Philadelphia
01.2011 - 09.2011
  • Develop and execute strategy to enhance and maintain facility productivity and eliminate or improve the unproductive aspects of the current strategy
  • Plan and execute social, diversity and training activities to maintain a well trained and cohesive team
  • Mitigate expenses by accurately forecasting and scheduling employees based on hourly and daily projected workload.

Education

High School Diploma -

Paul Robeson For Human Services
Philadelphia
06.2011

Skills

  • Customer service
  • Problem-solving
  • Collaborative
  • Interpersonal skills
  • Developing and executing strategies
  • Complaint resolution
  • Appointment Scheduling
  • Call Management
  • Microsoft word
  • Management Support
  • Equipment Maintenance
  • Records Management
  • Computer Skills
  • Quality Control
  • Staff Education

Timeline

Process Assistant

Amazon
03.2020 - 09.2024

Department Manager

Wal-Mart
11.2015 - 03.2020

Sales Associate

Sunoco A plus
06.2013 - 12.2015

Associate

Prudential
09.2011 - 10.2012

sales associate

Constellation Energy
01.2011 - 09.2011

High School Diploma -

Paul Robeson For Human Services

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Samira Johnson