Samira Korkutovic
Wethersfield,CT
Summary
Results oriented leader bringing 5+ years of expertise in customer service while coaching and mentoring teams. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Assistant Team Leader
Ocean State Job Lot
11.2021 - Current
- Managed team workload to reach targets for specific tasks.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach production targets.
- Worked with customer service to handle escalated customer issues.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
- Set incentives and realistic targets associates could achieve.
- Conducted new-hire training regularly throughout the year.
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Created staff schedules, approved requested time off and updated reports.
- Communicated company directives and programs to store associates.
- Implemented successful strategies for merchandising, seasonal transition planning, inventory processes and company programs to meet operational expectations.
- Developed and executed plans for coaching, training, evaluating and scheduling store associates.
- Performed shrink reduction and completed related reports.
- Maintained proper hiring, recruiting, interviewing, selection and onboarding of candidates.
- Supervised 30 employees
Area Supervisor
Ocean State Job Lot
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Mentored new sales associates to contribute to store's positive culture.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Trained newly hired sales team in upselling techniques.
- Directed daily work flow of 10+ associates in departments.
- Prepared, calibrated, and monitored production levels to achieve targets
Customer Service Representative
Fata's Cleaning Service
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled over 25 calls per day.
Education
High School Diploma -
Bulkeley High School
Hartford, CT06.2016
Skills
- Adaptable to Changing Demands
- Conflict Resolution
- Problem Anticipation and Resolution
- Critical Thinking
- Calendar and Scheduling Software
- Staff Coaching and Training
- Cycle Counts and Audits
- Financial Recordkeeping
- Communication Skills
- Interpersonal Skills
- Computer Proficiency
- Critical Thinking
Languages
Bosnian
Full Professional
Timeline
Assistant Team Leader
Ocean State Job Lot
11.2021 - Current
Area Supervisor
Ocean State Job Lot
Customer Service Representative
Fata's Cleaning Service
High School Diploma -
Bulkeley High School