Samira Miller
North Las Vegas
Summary
Detail-oriented professional with a proven track record in customer service and effective communication. Experienced in managing client relationships and enhancing customer experiences in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Barista/cashier
HMSHost
New Orleans
11.2025 - 03.2026
- Prepared and served a variety of espresso-based beverages to customers.
- Operated cash register and processed customer transactions, ensuring accuracy and speed.
- Engaged with customers to deliver exceptional service, fostering a welcoming atmosphere.
- Monitored inventory levels and restocked supplies regularly.
- Followed safety procedures to ensure a clean and safe working environment.
- Collaborated with team members to ensure smooth daily operations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Tax Preparer
Fast Tax
New Orleans
10.2025 - 03.2026
- Prepared individual and business tax returns accurately and efficiently.
- Reviewed financial documents to ensure compliance with tax regulations, safeguarding clients from potential penalties.
- Guided clients in understanding tax obligations and filing processes, enhancing their confidence in tax compliance.
- Utilized tax software to streamline return preparation and filing.
- Coordinated with clients to gather necessary documentation for tax filings.
- Educated clients on potential deductions and credits available to them.
- Maintained organized records of client information and tax filings securely.
- Collaborated with team members to improve workflow efficiency during peak season.
- Filed electronically through approved software programs.
- Maintained accurate records of all client transactions and filings.
- Assisted customers with any questions they had about their taxes or filing status.
- Compiled data from clients to accurately complete tax forms.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Identified and communicated potential deductions to minimize clients' tax liabilities, maximizing their tax savings.
- Finalized and processed paperwork with local, state and federal government authorities.
- Organized paperwork for efficient review by senior staff members.
- Analyzed financial information such as income statements and balance sheets to calculate tax liability.
- Created spreadsheets detailing income sources, deductions, credits, estimated payments.
- Corresponded with government agencies regarding discrepancies between submitted documents and actual amounts owed and refundable.
- Corrected previously filed tax returns to amend errors or claim additional deductions and credits.
Account Manager
Nola Management Group
New Orleans
07.2025 - 10.2025
- Managed client accounts to ensure satisfaction and retention.
- Prepared and delivered presentations to clients on service offerings.
- Resolved client issues promptly to maintain positive relationships.
- Trained new team members on account management processes.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Provided technical support to customers when needed.
- Presented product features and advantages to potential customers during sales meetings.
Shift Leader/Barista
CC's Coffee House
New Orleans
09.2023 - 03.2025
- Supervised daily operations and ensured compliance with service standards.
- Trained new baristas on coffee preparation and customer service techniques.
- Managed inventory levels and placed orders for coffee supplies and equipment.
- Resolved customer complaints and provided exceptional service during peak hours.
- Maintained cleanliness of the café environment, ensuring a welcoming atmosphere.
- Collaborated with team members to create seasonal beverage promotions.
- Monitored cash handling procedures, ensuring accuracy during transactions.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Education
Diploma - Sterile Processing
Herzing University
New Orleans, LA12-2025
Skills
- Tax preparation
- Customer service
- Attention to detail
- Team collaboration
- Time management
- Inventory management
- Effective communication
- Client relationship management
- Clear communication
- Team player
- Verbal and written communication
- Decision-making
- Performance improvement
- Document organization
- Good Telephone Etiquette
- Problem resolution
- Multitasking
- Google drive
- Active listening
- Data entry
- Dependable and responsible
- Communication
Timeline
Barista/cashier
HMSHost
11.2025 - 03.2026
Tax Preparer
Fast Tax
10.2025 - 03.2026
Account Manager
Nola Management Group
07.2025 - 10.2025
Shift Leader/Barista
CC's Coffee House
09.2023 - 03.2025
Diploma - Sterile Processing
Herzing University