Owner/operator with over 10 years of experience in business leadership and growth. Demonstrated expertise in operational management and employee development. Achieved significant business expansion through targeted marketing strategies and effective sales initiatives. Strong ability to foster professional relationships and lead teams to exceed organizational objectives.
Overview
11
11
years of professional experience
Work History
Owner/Operator
T21 Remodeling and Contractor Services LLC
Des Moines
01.2017 - Current
Established pricing models that balanced competitiveness with profitability goals.
Implemented cost-saving measures across departments while maintaining quality standards.
Developed strategic partnerships with other businesses in order to expand reach into new markets.
Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
Negotiated contracts with clients for products or services rendered by the company.
Established long-term relationships with clients by promoting great service, engagement skills, and quickly resolving issues.
Set pricing structures according to market analytics and emerging trends.
Monitored progress by establishing plans, budgets and measuring results.
Used excellent verbal skills to engage clients in conversation, and effectively determine needs and requirements.
Leadership in Collections
Wells Fargo
Des Moines
01.2015 - 03.2018
Identified opportunities for improvement within the organization's processes and systems related to collections and recoveries.
Provided leadership to a team of professionals in multiple departments while promoting collaboration across the organization.
Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
Worked closely with internal teams such as sales, accounting, and finance in order to resolve any issues that might impede the successful completion of a collections task.
Generated weekly reports summarizing overall status of collections activities, including number of past due accounts, total amount due.
Recruited, interviewed, hired, trained, coached, managed performance and provided leadership development for all staff members assigned under my supervision.