Samira Rodriguez
Miami,FL
Summary
I'm a open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. I'm also a responsible person with excellent service and interpersonal skills, committed to make everyone feel welcome and satisfied. I also have excellent verbal and written communication skills , extensive knowledge of customer service procedures and principles. Organized with attention to detail. Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
CVS Healthcare
8461 Nw 186th St Hialeah Fl 33015
05.2023 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Verizon Wireless Representative
Russell Cellular Verizon Wireless
Miami FL
10.2021 - 04.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Like Boutique
Clothes Store
Hialeah, FL
02.2019 - 01.2021
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Oversaw merchandising strategies to effectively showcase [Type] products with eye-catching displays.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Stayed on track to exceed [Number]% growth by skillfully managing personnel, inventory and marketing resources.
Education
Associate of Science - Dental Assisting
Florida National University
Hialeah, FL02.2024
High School Diploma -
Miami Senior High School
2450 Sw 1th St Miami FL 3313505.2021
Skills
- Loss Prevention Goals Monitoring
- Credit and Debt Card Processing
- Training Knowledge
- Customer Service and Assistance
- Conflict Resolution Techniques
- Customer Preferences
- Cash Register System
- Policies and Procedures
- Team Building and Leadership
- Performance Evaluations
Languages
Spanish
English
Timeline
Shift Supervisor
CVS Healthcare
05.2023 - Current
Verizon Wireless Representative
Russell Cellular Verizon Wireless
10.2021 - 04.2023
Like Boutique
Clothes Store
02.2019 - 01.2021
Associate of Science - Dental Assisting
Florida National University
High School Diploma -
Miami Senior High School