Take actions in order to encourage timely payments.
Monitored outstanding invoices and performed collections duties.
Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
Assisted in end of the month bank reconciliation, making sure payments entered matched payments received .
Housing Specialist
U.S Department of Agriculture
09.2017 - 04.2019
Conduct initial tenant lease-up process for Voucher and RD HAP contract
Review completed applicant declarations and supporting documents
Resolve tenant and owner concerns related to program rules, regulations, policies and procedures.
Bar/Server
Fishers Café and Pub
03.2012 - 09.2017
Prepare and serve drinks to clientele
Communicate product knowledge to facilitate guest decision making
Creating a welcoming and satisfactory environment for visiting guests
Collecting payments and keep track of bar drawer
Maintaining stock and order supplies
Keeping bar equipment clean and organized.
Social Worker
International Institute of Akron
06.2016 - 02.2017
Providing outreach to clients, scheduling in home meetings making referrals based on clients needs
Interviewing clients regarding their personal or family concerns, finances, employment, food, clothing, and housing needs in order to determine obstacles and the resources needed to address their needs
Developing case plans with clients at an attempt to improve their social functioning and to help clients reach self-sufficiency.
Certification Specialist
Akron Metropolitan Housing Authority
09.2009 - 09.2014
Scheduling and conducting yearly appointments with tenants who require government assisted living, to verify their income and assets
Properly obtaining income, asset, and medical verifications from banks, employers, and doctors
Keeping track of client’s personal information and maintaining confidentiality, while using the information to accurately calculate a client’s income
Complying with HUD's rules and regulations to adjust the tenants rent according to their income, preventing them from becoming rent burdened
Maintaining tenant files and information for over 500 families, ensuring the proper upkeep and confidentiality of birth certificates, social security cards, and personal job and housing information.
Education
Associates of Applied Science - Social and Human Services
Stark State College
Canton, OH
01.2016
Skills
Data entry proficiency
Invoice Processing
Claims Processing
Billing systems and software
Accounts receivable management
Audit Procedures
Administrative Support
Email and Telephone Etiquette
Client Advocacy
Community Resources
Case Planning
Community Outreach
Crisis Intervention
Languages
Bosnian
Native or Bilingual
Timeline
Billing Specialist
Midos Trucking
04.2019 - Current
Housing Specialist
U.S Department of Agriculture
09.2017 - 04.2019
Social Worker
International Institute of Akron
06.2016 - 02.2017
Bar/Server
Fishers Café and Pub
03.2012 - 09.2017
Certification Specialist
Akron Metropolitan Housing Authority
09.2009 - 09.2014
Associates of Applied Science - Social and Human Services