Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Awards
Languages
Timeline
Generic

Samira Sanchez

Apple Valley,MN

Summary

I am confident and highly organized, energetic, committed, friendly and hardworking customer Service person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented, always having the needs of the customers and the reputation of the organization at heart. I have deal with customers' inquiries and complaints face-to-face, over the phone and via email.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Walgreens Boots Alliance
02.2022 - 07.2023
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Assisted in recruiting, hiring and training of team members.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Cash Manager

The Loomis Company
08.2021 - 12.2021
  • Implemented best practices in maintaining confidentiality and safeguarding sensitive information pertaining to client accounts.
  • Exceeded performance targets consistently while upholding high standards for accuracy, timeliness, and professionalism.
  • Adapted quickly to changing environments in order to maintain productivity levels during periods of high transaction volumes.
  • Managed daily operations of the cash vault, maintaining organization and control over large sums of money.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Assisted with training of new tellers on policies and procedures.
  • Collaborated with team members to develop and implement strategies for improving cash management operations.
  • Monitored and verified suspicious activity on customer accounts.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Handled various accounting transactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Identified issues, analyzed information and provided solutions to problems.
  • Passionate about learning and committed to continual improvement.

Teller

COOPERATIVA ORIENTAL
, Puerto Rico
03.2020 - 03.2021
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Identified issues, analyzed information and provided solutions to problems.
  • Organized and detail-oriented with a strong work ethic.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Head Cashier, Return Supervisor, HR Assistant

HOME DEPOT
01.2017 - 03.2020
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Conducted regular evaluations of team performance against established metrics, using results as a basis for ongoing training initiatives or process improvements as needed.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Analyzed return data to identify trends and areas for improvement, informing management decisions on product development and customer service tactics.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Managed difficult customer situations with tact and professionalism, ultimately resolving issues in a manner that maintained positive relationships while upholding company policies.
  • Monitored employee performance closely, providing constructive feedback regularly to foster continuous improvement within the team.
  • Assisted with creating employee handbooks and manuals.
  • Organized new employee orientation schedules for new hires.
  • Set up orientations and initial training for new employees.
  • Maintained up-to-date knowledge of industry trends through attending conferences, workshops, reading relevant articles or journals.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

BBA - Business Management

Sistema Universitario Ana G Mendez - Universidad Del Este
Carolina, PR
06.2023

Associate Degree in Pharmacy Technician - Pharmacy Technician

Nova University
Puerto Rico
07.2008

Skills

  • Team Leadership
  • Goal Setting
  • Task Delegation
  • Customer Service
  • Proactive and Focused
  • Cash handling expertise
  • Client Relations
  • Strong Numeracy Skills
  • Cash Management Strategies
  • Problem-Solving
  • Effective Planning
  • Scheduling
  • Spanish Fluency
  • Data Entry Efficiency
  • Kronos

Certification

  • Professional In Human Resources, 05/01/2023, Present
  • Driver's License, 06/01/2021, 06/01/2029

Additional Information

Rover pet sitting since 2020

Assessments

  • Project timeline management, Proficient, 05/01/22
  • Work motivation, Proficient, 05/01/21
  • Customer focus & orientation, Proficient, 01/01/22

Awards

Human resources certificate

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Walgreens Boots Alliance
02.2022 - 07.2023

Cash Manager

The Loomis Company
08.2021 - 12.2021

Teller

COOPERATIVA ORIENTAL
03.2020 - 03.2021

Head Cashier, Return Supervisor, HR Assistant

HOME DEPOT
01.2017 - 03.2020

BBA - Business Management

Sistema Universitario Ana G Mendez - Universidad Del Este

Associate Degree in Pharmacy Technician - Pharmacy Technician

Nova University

Similar Profiles

CREATE PROFILE
Samira Sanchez