SAMIRA WASHINGTON
Mays Landing,NJ
Summary
Time management organization skills quick learning customer service skills professional under high-pressure situations Microsoft type 40 wpm
Experienced with legal document preparation, case file management, and Court procedures. Utilizes effective communication and organizational skills to ensure smooth and efficient court operations. Knowledge of judicial processes and administrative support, contributing to overall effectiveness and reliability of judicial system.
Overview
19
19
years of professional experience
Work History
Judiciary Clerk 3
NJ Courts
08.2022 - Current
- Provided excellent customer service by resolving issues quickly and professionally.
- Collected, verified, and documented data by reviewing [Type], [Type], and [Type] documents.
- Reviewed pleadings and briefs for accuracy and compliance with court rules, maintaining high standards for legal submissions in the courtroom.
- Processed case files and maintained organized records for efficient judicial operations.
- Assisted in preparing court documents, ensuring compliance with legal standards and procedures.
- Processed case filings and maintained accurate court records for efficient judicial operations.
Residential Counselor
Career Opportunity Development Inc
03.2023 - 02.2024
- Facilitated daily living skills training for residents, enhancing independence and self-sufficiency.
- Developed and implemented individualized care plans tailored to residents' needs and goals.
- Monitored behavioral patterns, providing timely interventions to promote emotional stability and safety.
- Collaborated with multidisciplinary teams to coordinate comprehensive support services for residents.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Developed and maintained relationships with community resources to provide additional support services.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Game Presenter
Evolution Gaming
03.2022 - 08.2022
- Deal card
- Customer service
- Increased game participation through effective communication and rapport-building with players.
Human Services Specialist 3
Atlantic County Welfare Board
02.2017 - 08.2022
- Attended staff trainings, workshops, and meetings to hone my skills and gain a better understanding of my responsibilities and tasks.
- Handled a high volume of calls and assisted customers by using effective listening and question-answering skills.
- Responded quickly to customer concerns and resolved [Type] issues using [Skill] and [Area of expertise].
- Devised and implemented effective [Type], [Type], and [Type] policies.
- Managed a heavy caseload of approximately [Number] cases by using effective time management and organizational skills.
- Maintained heavy caseload of cases by utilizing effective time management and organizational skills.
Reservation Agent
Ocean Casino Resort
10.2019 - 03.2022
- Educated new hires on the company's customer service policies and service level expectations.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the booking cycle.
- Provided product and service information to customers.
- Engaged customers and used active listening and effective interpersonal skills to provide high levels of customer service to each individual.
- Took special orders in person and over the phone, bringing in an extra $[Number] per month.
- Helped customers with a variety of issues and discrepancies.
- Handled reservations and answered questions from interested patrons for busy [Number]-room hotel.
Reservation Agent
Tropicana Atlantic City
09.2014 - 10.2019
- Educated new hires on the company's customer service policies and service level expectations.
- Completed an average of [Number] transactions in a timely manner each day.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the booking cycle.
- Processed all sales transactions in a timely and accurate manner.
- Provided product and service information to customers.
- Engaged customers and used active listening and effective interpersonal skills to provide high levels of customer service to each individual.
- Guided
- Responded to unique requests and requirements.
- Answered [Number] calls per [Timeframe] to help customers with their questions and concerns.
Toll Collector
fanueil
05.2014 - 09.2016
- Was in charge of monitoring toll lane activity and producing operational reports.
- Ensured that products were delivered on time in order to provide exceptional customer service.
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
- Answered questions about store policies and concerns to support positive customer experiences.
Dual Rate Cashier Supervisor
Trump Taj Mahal
06.2006 - 08.2008
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Solved [Type] issues, improved operations, and provided excellent customer service.
- Improved the game's control systems and monitoring procedures to ensure that it met [Type] standards.
- Increased customer satisfaction by resolving [Product or Service] issues.
- Conducted performance evaluations, providing feedback to enhance team productivity and morale.
- Resolved customer complaints swiftly, maintaining high satisfaction levels in fast-paced environment.
- Supervised daily cash operations, ensuring accuracy and compliance with financial policies.
Education
Business Administration -
kaplan University
Some college - undefined
Atlantic Cape Community College
Hamilton, NJSkills
- Customer service
- Data entry
- Supervision
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Court filings
- Microsoft office
Timeline
Residential Counselor
Career Opportunity Development Inc
03.2023 - 02.2024
Judiciary Clerk 3
NJ Courts
08.2022 - Current
Game Presenter
Evolution Gaming
03.2022 - 08.2022
Reservation Agent
Ocean Casino Resort
10.2019 - 03.2022
Human Services Specialist 3
Atlantic County Welfare Board
02.2017 - 08.2022
Reservation Agent
Tropicana Atlantic City
09.2014 - 10.2019
Toll Collector
fanueil
05.2014 - 09.2016
Dual Rate Cashier Supervisor
Trump Taj Mahal
06.2006 - 08.2008
Some college - undefined
Atlantic Cape Community College
Business Administration -
kaplan University
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