Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samira Zahabi

Plano,Texas

Summary

Seeking a position in which my abilities and experience can aidin the growth of the company through superior customer service,a teamwork attitude,helping my peers and a motivation to go beyond my expected duties. Kind Optical Sales Associate proficient in assisting clients in selecting frames in preferred styles and colors. High-achieving individual with 10 years of experience in customer service and sales. Well-versed in operating various ophthalmic instruments such as lensometers and refractors. Commended for team-player attitude and exemplary customer service skills.

Overview

15
15
years of professional experience

Work History

Vision Center Associate

Walmart
01.2012 - Current
  • Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
  • Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
  • Utilized boos to prepare work instructions and orders for fabricating eyeglasses and grinding lenses.
  • Used iPod measuring devices to measure clients' temple length, bridge and eye size, vertex distance, pupillary distance and optical centers of eyes.
  • Recommended specific frames, lenses and lens coatings to suit client needs.

Sales Manager

Dallas Dealership
02.2016 - 03.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Office Assistant and Sales

Courtesy Auto Express
12.2009 - 06.2013
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Maintained and updated office records, both digital and physical

Customers Service Associate

Marshalls
01.2009 - 02.2012
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
  • Unloaded, loaded and stocked merchandise.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.

Education

Bachelor of Science - Accounting And Business Management

Shahid Behashti
Iran,shiraz
05.2001

Skills

  • Billing ,can speak,read and write fluently Farsi
  • verbal communication skills
  • Time management
  • Customer Satisfaction
  • Frame Adjustments
  • OpticAl experience
  • Merchandise Sales
  • Customer Experience
  • Positive Customer Engagement
  • Eyeglass Prescriptions
  • Consultative Sales Approach
  • Customer Relationships

Languages

Farsi

Timeline

Sales Manager

Dallas Dealership
02.2016 - 03.2019

Vision Center Associate

Walmart
01.2012 - Current

Office Assistant and Sales

Courtesy Auto Express
12.2009 - 06.2013

Customers Service Associate

Marshalls
01.2009 - 02.2012

Bachelor of Science - Accounting And Business Management

Shahid Behashti

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Samira Zahabi