Samirah Brown
425 E 96th St,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Furture Care Consultant- Justwork
07.2023 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Insurance Coordinator
Metroplus Health
02.2022 - 08.2022
- Filed and tracked insurance claims and communicated claims status to patients.
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Maintained confidentiality of patient finances, records, and health statuses.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Posted payments to accounts and maintained records.
- Verified client information by analyzing existing evidence on file.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
HR Assistant
Optimum Cable (Moteck)
06.2019 - 02.2022
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Created job descriptions on boards for vacant jobs.
- Documented human resources records and maintained confidentiality of sensitive personal information.
Concierge
Mulligan Security Corp
09.2017 - 10.2019
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival by providing warm welcome.
Education
GED -
Delaware Valley Job Corp
Callicoon, United StatesSkills
- Filing/scanning/copie
- Calendar Management
- Data Entry
- Office Administration
- Mail handling
- Coordination
- Relationship Building
- File Organization
- Microsoft PowerPoint
- Excel spreadsheets
- QuickBooks expert
- Customer Service
- Contract agreement preparation
Timeline
Administrative Assistant
Furture Care Consultant- Justwork
07.2023 - 05.2024
Insurance Coordinator
Metroplus Health
02.2022 - 08.2022
HR Assistant
Optimum Cable (Moteck)
06.2019 - 02.2022
Concierge
Mulligan Security Corp
09.2017 - 10.2019
GED -
Delaware Valley Job Corp
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