Samirah Dewberry
Cincinnati,OH
Summary
Dedicated and compassionate professional with over 10 years of experience delivering exceptional customer service and 3 years as a licensed massage therapist. Proven ability to build strong client relationships, assess individual needs, and provide personalized wellness solutions. Skilled in therapeutic techniques, time management, and maintaining a calm, welcoming environment. Adept at working in fast-paced settings while ensuring client satisfaction and upholding high standards of professionalism and care.
Overview
3
3
years of professional experience
Work History
Licensed Massage Therapist
Progressive Chiropractic
02.2025 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue.
- Provided safe, effective, and appropriate massage therapy techniques during patient appointments.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
Advanced Pharmacy Care Associate /Team Leader
Elevance Health
11.2023 - 01.2025
- Processed patient prescriptions efficiently through phone and chat communications
- Assisted and oversaw case management handled by offshore agents based in the Philippines
- Monitored and tracked daily productivity metrics, including case handling and call volume
- Assigned cases strategically to agents to ensure balanced workloads and timely resolution
- Handled escalated cases and conducted supervisor-level calls to ensure customer satisfaction
Licensed Massage Therapist
Mt. Lookout Chiropractic & Sports Injury Center
09.2022 - 01.2024
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
- Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
Education
High School Diploma -
Purcell Marian High School
05-2015
No Degree - Massage Therapy
Cincinnati School of Medical Massage
07-2022
Skills
- Reflexology techniques
- Stress relief massage
- Deep tissue massage
- Client records maintenance
- Medical terminology
- Customer invoicing
- Front desk management
- Customer needs assessment
- Email and phone etiquette
- Client relations
- Sales and marketing
- Customer service
- Appointment scheduling
Timeline
Licensed Massage Therapist
Progressive Chiropractic
02.2025 - Current
Advanced Pharmacy Care Associate /Team Leader
Elevance Health
11.2023 - 01.2025
Licensed Massage Therapist
Mt. Lookout Chiropractic & Sports Injury Center
09.2022 - 01.2024
High School Diploma -
Purcell Marian High School
No Degree - Massage Therapy
Cincinnati School of Medical Massage
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