Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Technical Skills
Personal Information
Timeline
Generic

Samirah Fletcher

Pensacola

Summary

Dedicated and results-driven professional with a strong leadership background. Focus on motivating, teaching, and leading teams by setting a positive example. Proven ability to effectively manage budgets, consistently increasing sales and exceeding expectations. Successful in fostering a supportive work environment and retaining valuable employees.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Shift Manager

Parlor Doughnuts
04.2024 - Current
  • Customer Service
  • Decorating doughnuts
  • Cashier
  • Making sure shifts flow correctly
  • Delegating tasks
  • Making sure equipment working adequately

General Manager

Wingstop
08.2023 - 03.2024
  • Deflagrated task between managers and employees
  • Par level maintained keeping food cost between 1.0-1.3 weekly
  • Scheduling
  • P&L
  • Increase Sales Revenue well maintaining low labor cost
  • Customer Retention
  • Employee Retention
  • Vendor relationships
  • Implemented new ideas
  • Team Building
  • New Store
  • Marketing and Sales
  • Grand Opening
  • Hiring
  • Interview
  • I9 E Verify
  • Stategic Sale Plans
  • Project Management
  • BackOffice
  • Office
  • Emails
  • Excel
  • Creating Designs and Flyers

Scheduling Coordinator

Bayside Health and Rehabilitation Center
03.2021 - 08.2023
  • OnShift
  • Excel
  • Emails
  • Shift Key
  • Interviewing candidates for various positions
  • Retention
  • Recruiting
  • Staffing Development
  • Implementing New Ideas for Staffing
  • Assisting in Onboarding
  • Communication Between Entire Staff
  • Understanding Budget
  • Ratio Between Patients and Staff Needs

Staffing Developer

Santa Rosa Health and Rehabilitation
04.2020 - 03.2021
  • Retention
  • Recruiter
  • Drug Testing
  • Background Checks Fingerprint scheduling
  • Rapport With Employees
  • Scheduling based on patient care giver needs
  • On Call
  • Supply Ordering and Organizing
  • Team Building
  • Maintained Staffing during covid

Unit Operations Manager

GA FOODS
12.2018 - 04.2020
  • Unit Operations manager to 20 employees
  • Directed and supervised employees
  • Promoted safety policies and procedures
  • Increased revenue
  • Assist in high volume kitchen
  • Assisted in supply system used company wide
  • Administrative & Business
  • Customer retention
  • Employee Retention
  • Fleet Management
  • Cut Cost while retaining excellent customer service
  • Understanding Inventory
  • Maintained low food cost
  • Communication with vendors, customers, ability to have and understand difficult conversations

Senior Pricing Specialist

Jeffers Pet Supply
05.2013 - 05.2018
  • Managed and priced Spreadsheets for web, catalog, and store
  • 23,000 items completed every three months, deadlines always met
  • Succeeded in being self-taught, error free, on the spreadsheets and in the catalogs
  • Attention to detail provided the sales and marketing team over $10,000 in sales in one month
  • Attend meeting to provide feedback to CEO and Owner and Work to assist other in being error free

Activities Assistant

Pioneer Nursing Home
05.2012 - 05.2013
  • Provided fun and exciting opportunities for the elderly
  • Communicated efficiently with family members as well as the community
  • Documentation and care planned for the residents to find out their activities
  • Planned and attended meeting to provide insight to CEO with Activities Department

Certified Nursing Assistant

Signature Healthcare
01.2008 - 04.2012
  • Provided care and grooming for the elderly
  • Charted and documented the health of the resident
  • Reported to nurses and obtain vital signs

Barista Manager

Books-A-Million
11.2004 - 12.2007
  • Implemented a schedule of employees for Café Department
  • Ordered products that were needed to maintain café
  • Specialized in customer satisfaction
  • Communicated efficiently with other managers
  • Reorganized and opened other Books-A-Million stores in other states

Education

Bachelors Of Human Resource Management - Human Resources

Western Governors University
Salt Lake City, UT
03.2025

Skills

  • Google Docs
  • Live chat
  • Strategic Planning
  • Catering
  • Typing
  • Budgeting
  • INDESIGN
  • Operations management
  • Vendor Relations
  • Communication skills
  • Communications
  • Food service management
  • Scheduling
  • Leadership
  • Administration and business operations
  • Purchasing
  • Supervising experience
  • Process Improvement
  • Conflict management
  • Recruiting
  • Customer service
  • Team development
  • Training & development
  • Internet
  • Microsoft
  • Windows
  • Profit & Loss
  • Cashiering
  • Filing
  • MICROSOFT OFFICE
  • Management
  • Public relations
  • Assistant Manager Experience
  • P&L Management
  • Data Entry
  • Powerpoint
  • Training
  • Microsoft Excel
  • ERP Systems
  • Microsoft Outlook
  • Logistics
  • Merchandising
  • Restaurant experience
  • Profit & loss
  • Adobe Illustrator
  • Pricing
  • Human Resources
  • MS Office
  • Cash register
  • Human resources
  • ADP
  • Management Experience
  • Contract Negotiation
  • Operations Management
  • Hospitality
  • Administrative experience
  • Customer Service
  • Microsoft Office
  • Excel
  • InDesign
  • Web Linc
  • Phones
  • Onshift
  • Shift Key
  • Daily Logs

Certification

ServSafe

Additional Information - Technical Skills

  • Microsoft Office
  • Excel
  • InDesign
  • Web Linc
  • Phones
  • Emails
  • Back Office
  • Onshift
  • Shift Key
  • Daily Logs

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Shift Manager

Parlor Doughnuts
04.2024 - Current

General Manager

Wingstop
08.2023 - 03.2024

Scheduling Coordinator

Bayside Health and Rehabilitation Center
03.2021 - 08.2023

Staffing Developer

Santa Rosa Health and Rehabilitation
04.2020 - 03.2021

Unit Operations Manager

GA FOODS
12.2018 - 04.2020

Senior Pricing Specialist

Jeffers Pet Supply
05.2013 - 05.2018

Activities Assistant

Pioneer Nursing Home
05.2012 - 05.2013

Certified Nursing Assistant

Signature Healthcare
01.2008 - 04.2012

Barista Manager

Books-A-Million
11.2004 - 12.2007

Bachelors Of Human Resource Management - Human Resources

Western Governors University
ServSafe
Samirah Fletcher