Samirah Fletcher
Pensacola
Summary
Dedicated and results-driven professional with a strong leadership background. Focus on motivating, teaching, and leading teams by setting a positive example. Proven ability to effectively manage budgets, consistently increasing sales and exceeding expectations. Successful in fostering a supportive work environment and retaining valuable employees.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Shift Manager
Parlor Doughnuts
04.2024 - Current
- Customer Service
- Decorating doughnuts
- Cashier
- Making sure shifts flow correctly
- Delegating tasks
- Making sure equipment working adequately
General Manager
Wingstop
08.2023 - 03.2024
- Deflagrated task between managers and employees
- Par level maintained keeping food cost between 1.0-1.3 weekly
- Scheduling
- P&L
- Increase Sales Revenue well maintaining low labor cost
- Customer Retention
- Employee Retention
- Vendor relationships
- Implemented new ideas
- Team Building
- New Store
- Marketing and Sales
- Grand Opening
- Hiring
- Interview
- I9 E Verify
- Stategic Sale Plans
- Project Management
- BackOffice
- Office
- Emails
- Excel
- Creating Designs and Flyers
Scheduling Coordinator
Bayside Health and Rehabilitation Center
03.2021 - 08.2023
- OnShift
- Excel
- Emails
- Shift Key
- Interviewing candidates for various positions
- Retention
- Recruiting
- Staffing Development
- Implementing New Ideas for Staffing
- Assisting in Onboarding
- Communication Between Entire Staff
- Understanding Budget
- Ratio Between Patients and Staff Needs
Staffing Developer
Santa Rosa Health and Rehabilitation
04.2020 - 03.2021
- Retention
- Recruiter
- Drug Testing
- Background Checks Fingerprint scheduling
- Rapport With Employees
- Scheduling based on patient care giver needs
- On Call
- Supply Ordering and Organizing
- Team Building
- Maintained Staffing during covid
Unit Operations Manager
GA FOODS
12.2018 - 04.2020
- Unit Operations manager to 20 employees
- Directed and supervised employees
- Promoted safety policies and procedures
- Increased revenue
- Assist in high volume kitchen
- Assisted in supply system used company wide
- Administrative & Business
- Customer retention
- Employee Retention
- Fleet Management
- Cut Cost while retaining excellent customer service
- Understanding Inventory
- Maintained low food cost
- Communication with vendors, customers, ability to have and understand difficult conversations
Senior Pricing Specialist
Jeffers Pet Supply
05.2013 - 05.2018
- Managed and priced Spreadsheets for web, catalog, and store
- 23,000 items completed every three months, deadlines always met
- Succeeded in being self-taught, error free, on the spreadsheets and in the catalogs
- Attention to detail provided the sales and marketing team over $10,000 in sales in one month
- Attend meeting to provide feedback to CEO and Owner and Work to assist other in being error free
Activities Assistant
Pioneer Nursing Home
05.2012 - 05.2013
- Provided fun and exciting opportunities for the elderly
- Communicated efficiently with family members as well as the community
- Documentation and care planned for the residents to find out their activities
- Planned and attended meeting to provide insight to CEO with Activities Department
Certified Nursing Assistant
Signature Healthcare
01.2008 - 04.2012
- Provided care and grooming for the elderly
- Charted and documented the health of the resident
- Reported to nurses and obtain vital signs
Barista Manager
Books-A-Million
11.2004 - 12.2007
- Implemented a schedule of employees for Café Department
- Ordered products that were needed to maintain café
- Specialized in customer satisfaction
- Communicated efficiently with other managers
- Reorganized and opened other Books-A-Million stores in other states
Education
Bachelors Of Human Resource Management - Human Resources
Western Governors University
Salt Lake City, UT03.2025
Skills
- Google Docs
- Live chat
- Strategic Planning
- Catering
- Typing
- Budgeting
- INDESIGN
- Operations management
- Vendor Relations
- Communication skills
- Communications
- Food service management
- Scheduling
- Leadership
- Administration and business operations
- Purchasing
- Supervising experience
- Process Improvement
- Conflict management
- Recruiting
- Customer service
- Team development
- Training & development
- Internet
- Microsoft
- Windows
- Profit & Loss
- Cashiering
- Filing
- MICROSOFT OFFICE
- Management
- Public relations
- Assistant Manager Experience
- P&L Management
- Data Entry
- Powerpoint
- Training
- Microsoft Excel
- ERP Systems
- Microsoft Outlook
- Logistics
- Merchandising
- Restaurant experience
- Profit & loss
- Adobe Illustrator
- Pricing
- Human Resources
- MS Office
- Cash register
- Human resources
- ADP
- Management Experience
- Contract Negotiation
- Operations Management
- Hospitality
- Administrative experience
- Customer Service
- Microsoft Office
- Excel
- InDesign
- Web Linc
- Phones
- Onshift
- Shift Key
- Daily Logs
Certification
ServSafe
Additional Information - Technical Skills
- Microsoft Office
- Excel
- InDesign
- Web Linc
- Phones
- Emails
- Back Office
- Onshift
- Shift Key
- Daily Logs
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Shift Manager
Parlor Doughnuts
04.2024 - Current
General Manager
Wingstop
08.2023 - 03.2024
Scheduling Coordinator
Bayside Health and Rehabilitation Center
03.2021 - 08.2023
Staffing Developer
Santa Rosa Health and Rehabilitation
04.2020 - 03.2021
Unit Operations Manager
GA FOODS
12.2018 - 04.2020
Senior Pricing Specialist
Jeffers Pet Supply
05.2013 - 05.2018
Activities Assistant
Pioneer Nursing Home
05.2012 - 05.2013
Certified Nursing Assistant
Signature Healthcare
01.2008 - 04.2012
Barista Manager
Books-A-Million
11.2004 - 12.2007
Bachelors Of Human Resource Management - Human Resources
Western Governors University
ServSafe
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