Samirah Henderson
Philadelphia,PA
Summary
Administrative professional with 6+ years experience working in fast-paced environments that demand strong organizational and interpersonal skills. Trustworthy, ethical, and discreet; committed to great customer service and providing positive client experiences. Confident and poised in interactions with individuals at all levels.
Overview
6
6
years of professional experience
Work History
Health Care Advocate
Accolade Personalized Healthcare
Plymouth Meeting, PA
04.2022 - 01.2024
- Find a great doctor, specialist, urgent care or other health care facility based on your preferences
- Schedule and prepare for an in-person appointment, and better understand your options for care
- Connect you to Accolade Care virtual health care providers
- Connect you with a nurse who can help you understand your symptoms, learn about a condition or explore treatment options
- Get an expert medical opinion (through 2nd.MD) about a diagnosis, possible surgery or treatment plan
- Locate an in-network pharmacy near you, understand your prescription drug coverage and what you'll pay, and your options for filling prescriptions in person and by mail order
- Support a range of chronic conditions and connect you with clinical experts to help.
Teaching Assistant
Anne Arundel County Public Schools
Fort Meade, MD
09.2019 - 09.2021
- Created lesson plans based on yearly Curriculum
- Implemented new learning processes to students
- Created learning plans based on students learning styles
- Maintained knowledge of student attendance and class schedules including early dismissal/emergency changes
- Informing parents on children's progress in classes
- Aided students in transitions between classes and promotions to new grade levels
- Aided children with learning disabilities and behavioral issues
- Completed various administrative tasks.
Customer Service Representative
Kohl's
Glen Burnie, MD
09.2017 - 08.2019
- Audited, labeled and sorted packages for Amazon returns
- Inventory management (inputting damaged items/discontinued goods for pickup for corporate)
- Assisted customer inquiries in person and over the phone
- Ability to accurately read situations, assessed customer needs and found proper solution in a reliable, timely fashion
- Coordinate with customers to resolve any billing inquiries
- Acted as first point of contact for customers seeking help with products or technical issues.
Education
The Philadelphia High School for Creative and Performing Arts
06.2017
Some College (No Degree) -
Harrisburg University of Science And Technology
Harrisburg, PASkills
- Child development knowledge
- Verbal Communication
- Behavior Management
- Email correspondence
- Customer Service
- Problem Resolution
- Policy understanding
- Healthcare operations
- Patient Safety
Timeline
Health Care Advocate
Accolade Personalized Healthcare
04.2022 - 01.2024
Teaching Assistant
Anne Arundel County Public Schools
09.2019 - 09.2021
Customer Service Representative
Kohl's
09.2017 - 08.2019
The Philadelphia High School for Creative and Performing Arts
Some College (No Degree) -
Harrisburg University of Science And Technology
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