Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samirah Watts

Clovis,NJ

Summary

Customer support agent with proven track record in delivering exceptional service and enhancing patron satisfaction. Demonstrates strong organizational skills and ability to work both independently and collaboratively. Experienced sales associate recognized for team-building and project management capabilities, fostering positive relationships across diverse personalities. Committed to contributing to team success and achieving company objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Support Agent

Caesars Entertainment
09.2024 - 10.2025
  • Deliver a high level of service with every customer interaction.
  • Partner with cross functional departments, such as marketing and tech to resolve customers issues.
  • Continuous learning with new systems was on hand training with other agents, leads and management.
  • Provide information to our customers about their accounts, transactions and issues they may be experiencing.

Game Room Attendant

Lucky Snake
07.2023 - 12.2024
  • Great customers and answer questions about games and promotions.
  • Sanitized chairs, booths, and game stations to meet health standards.
  • Ensure games are functioning correctly.
  • Operating cash register as well as keeping track of snacks/drink inventory.

Food Service Worker

Ancora Psychiatric Hospital
02.2019 - 09.2024
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Stored food in designated containers and storage areas to prevent spoilage.

Sales Associate

Polo Ralph Lauren Factory Store
06.2021 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Certification - Dental Assisting

Atlantic County Institute of Technology
Mays Landing, NJ
12.2021

High School Diploma -

Oakcrest High School
Mays Landing, NJ
06.2017

Skills

  • Working Quickly
  • Multitasking
  • Guest Service
  • Customer Retention
  • Productivity and Efficiency
  • Inventory Tracking

Certification

  • CPR Training - 2021
  • AED Training - 2021
  • Basic First Aid Training - 2021

Timeline

Customer Service Support Agent

Caesars Entertainment
09.2024 - 10.2025

Game Room Attendant

Lucky Snake
07.2023 - 12.2024

Sales Associate

Polo Ralph Lauren Factory Store
06.2021 - 06.2022

Food Service Worker

Ancora Psychiatric Hospital
02.2019 - 09.2024

Certification - Dental Assisting

Atlantic County Institute of Technology

High School Diploma -

Oakcrest High School

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