Samiria Johnson
Birmingham
Summary
Customer-focused professional whose highly reliable and motivated, with extensive experience in managing calls, scheduling, and providing exceptional client service. Dedicated to providing quality and timely services. Demonstrates strong problem-solving skills and proficiency in office organization and data entry. Seeking to leverage expertise in customer service to support and enhance operations as a valued team member in a dynamic environment.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
UAB Hospital
03.2023 - 09.2024
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Handled multi-line phone system and promptly transferred calls.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Updated client contact information regularly in order to keep accurate records of communications sent out.
Customer Service Representative
T-Mobile (Call Center)
02.2022 - 01.2023
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
Customer Service Representative
Lowes
09.2019 - 09.2022
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Tracked all incoming calls and emails from customers using appropriate software applications.
- Performed data entry tasks accurately and in a timely manner.
- Navigated multiple computer systems and applications and utilized search tools to find information.
Education
Minor High School
Adamsville, AL05-2017
Skills
- Customer Service
- Problem-solving skills
- Attention to detail
- Telephone etiquette
- Scheduling
- Data entry
- Office organization
- File organization
- Proficient in software
Timeline
Front Desk Receptionist
UAB Hospital
03.2023 - 09.2024
Customer Service Representative
T-Mobile (Call Center)
02.2022 - 01.2023
Customer Service Representative
Lowes
09.2019 - 09.2022
Minor High School
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