Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samiria Richards

Sanford,FL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Dental Assistant

Coast Dental & Orthodontics
Lake Mary, FL
01.2023 - Current
  • Dental Radiographs & Intraoral Pictures
  • Impressions and Models
  • Pouring and Trimming Models
  • Temporary Crown Fabrications
  • Coronal Polish
  • Fluoride & Sealant Application
  • Setup Operatories for Treatment
  • Sterilize Dental Tools & Equipment
  • Collect payments & Submit Claims
  • Charting & Treatment Planning
  • Schedule & Confirm Patient Appts
  • Insurance Verification Processing & Submitting Orders

Customer Service Manager

Seminole County Emergency Management
Lake Mary, FL
01.2021 - 01.2023
  • Greet and serve all patients as they arrive (or direct other staff to do same)
  • Motivate office personnel to serve patients
  • Oversee the processing of insurance claims
  • Assist patients with applying for credit and other financial assistance
  • Provide Doctors and staff with administrative and practical support
  • Hire and train new office staff to respond to patients needs and manage billing
  • Create, establish and manage internal office protocols and procedures to ensure office efficiency

Tier 2 Manager

Concentrix
Sanford, FL
01.2019 - 01.2021
  • Listened attentively to customer needs and concerns while demonstrating empathy and building rapport
  • Collected or corrected payments on accounts to recover funds and contribute to client performance
  • Processed disputes claim and resolve escalated complaints from Tier 1
  • Noted accounts for actions taken and response to inquiry
  • Achieved monthly goal/target
  • Interfaced with customers via inbound calls, outbound calls, or through chat

Education

Diploma -

Seminole High School

Dental Assistant -

AAA School of Dental Assisting

Skills

  • Critical Thinking
  • Presentation Skills
  • Team Leadership
  • Excellent Communication
  • Public Speaking
  • Decision Making
  • Active Listening
  • Time Management
  • Organization
  • Microsoft Word
  • Microsoft Excel
  • Outlook
  • PowerPoint
  • Dentrix
  • 55wpm
  • First Data Resources

Timeline

Dental Assistant

Coast Dental & Orthodontics
01.2023 - Current

Customer Service Manager

Seminole County Emergency Management
01.2021 - 01.2023

Tier 2 Manager

Concentrix
01.2019 - 01.2021

Diploma -

Seminole High School

Dental Assistant -

AAA School of Dental Assisting
Samiria Richards