SAMIRJON RUSTAMOV
Brooklyn,NY
Summary
Hardworking Sales Associate with a dedication to customer satisfaction and sales growth. Talented in maintaining department standards through efficient product filling, facing, and organization. Consistently receives high ratings on customer feedback surveys.
Overview
2
2
years of professional experience
Work History
Sales Associate
101 MOTORS LLC
Elizabeth, NJ
07.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Scheduled shifts for fellow associates during peak traffic times.
- Suggested ideas for improving store operations and increasing profits.
- Collaborated with management teams to develop innovative marketing strategies.
Auto Mechanic Assistant
UZBEK MOTORS INC
BROOKLYN , NY
02.2023 - 07.2024
- Assisted in diagnosing vehicle problems by testing components and systems using appropriate tools and equipment.
- Performed routine maintenance tasks such as changing oil, checking fluids, and replacing filters.
- Inspected vehicles to identify necessary repairs or safety issues.
- Repaired and replaced worn parts such as brakes, spark plugs, radiators, batteries, belts, hoses and other mechanical parts.
- Tested electrical systems including starters, alternators, lighting systems and wiring harnesses for proper operation.
- Assisted with the installation of aftermarket performance accessories such as exhaust systems, turbochargers and air intake kits.
- Cleaned engine compartments and surrounding areas prior to beginning work on a vehicle.
- Maintained an organized workspace to ensure efficient workflow throughout the shop environment.
- Provided customer service by answering questions regarding automotive services offered at the shop.
- Used computerized diagnostic equipment to troubleshoot complex engine control system issues.
- Scheduled appointments for customers requiring repair services or scheduled maintenance.
- Verified that all required repair materials were stocked within the shop's inventory.
- Operated tools, instruments and equipment safely.
LOANER COORDIANTOR
MERCEDES BENZ OF BROOKLYN
BROOKLYN, NJ
10.2023 - 02.2024
- Greeted customers and provided excellent customer service.
- Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.
- Provided detailed explanation of rental policies and procedures to customers.
- Processed payments using cash or credit cards in accordance with company policies.
- Completed paperwork associated with each transaction accurately and efficiently.
- Maintained knowledge of current promotions and discounts offered by the company.
- Assisted customers in selecting appropriate vehicle based on their individual needs.
- Performed regular inspections of vehicles prior to rentals to ensure safety and cleanliness standards were met.
- Prepared end-of-day reports detailing all transactions completed during shift.
- Ensured proper maintenance of rental fleet by scheduling regular service appointments as needed.
- Monitored fuel levels in vehicles before and after each rental period.
- Followed up with customers regarding any additional charges that may be incurred during the course of their rental agreement.
- Solicited feedback from customers about their experience with the company in order to identify areas for improvement.
- Answered telephones to assist customers and resolve issues.
Truck Dispatcher
NYC TRUCKING INC
Philadelphia, PA
05.2022 - 01.2023
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Monitored driver performance and provided feedback on areas for improvement.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Assigned loads to drivers based on customer requirements and availability.
- Ensured all paperwork was completed accurately and in a timely manner.
- Processed invoices, bills of lading and other documents related to truck dispatching.
- Resolved any issues or problems that arose during transport operations.
- Provided customer service by responding to inquiries from customers regarding shipments.
- Created daily reports detailing truck movements, delays, accidents or other incidents.
- Managed the maintenance of vehicles including scheduling preventative maintenance inspections.
- Assisted in training new dispatchers, sharing best practices and company-specific procedures.
- Prepared detailed reports on daily operations, including mileage, fuel consumption, and delivery times.
- Coordinated daily dispatch operations for fleet of XX vehicles, ensuring timely deliveries and pickups.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Documented services performed, operations information, and dispatch details in system.
- Arranged for repairs to restore service and schedules.
- Recorded and maintained files or records of customer requests, work or services performed.
- Oversaw communications within assigned territories.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
Education
Associate of Business Administration -
KINGS BOROUGH COMMUNITY COLLEGE
BROOKLYN05-2027
High School Diploma -
John Dewey High School
Brooklyn, NY01-2023
Skills
- Order Processing
- Customer Needs Assessment
- Contract Preparation
- Upselling
- Product Sales
- Payment Processing
- Multi-tasking strength
- Goal-Oriented
- Meeting deadlines
- Merchandising understanding
- Cold-calling
- Customer Service
Affiliations
- CAR ENTHUSIAST
Languages
Spanish
Elementary
Persian
Professional
Russian
Professional
Turkish
Professional
Uzbek
Native/ Bilingual
TAJIK
Native/ Bilingual
Accomplishments
- EARLY GRADUATE
Timeline
Sales Associate
101 MOTORS LLC
07.2024 - Current
LOANER COORDIANTOR
MERCEDES BENZ OF BROOKLYN
10.2023 - 02.2024
Auto Mechanic Assistant
UZBEK MOTORS INC
02.2023 - 07.2024
Truck Dispatcher
NYC TRUCKING INC
05.2022 - 01.2023
Associate of Business Administration -
KINGS BOROUGH COMMUNITY COLLEGE
High School Diploma -
John Dewey High School
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