Sa'Miryhea Johnson
Mesquite,TX
Summary
Detail-oriented QA Administrator with expertise in quality assurance and defect tracking, specializing in application performance enhancement through test case development and data analysis. Proficient in utilizing industry-standard tools to drive effective defect resolution and ensure high-quality deliverables. Strong communication skills promote collaboration across teams and foster a culture of continuous improvement.
Overview
4
4
years of professional experience
Work History
QA Administrator
FedEx
08.2025 - Current
- Ensured compliance with company standards through rigorous quality assurance inspections.
- Maintained comprehensive records of test results for future analysis and reference.
- Discussed project progress and quality metrics in collaborative team meetings.
- Guaranteeing timely delivery of high-quality products by collaborating with cross-functional teams.
- Trained junior QA members on best practices, enhancing team capabilities and performance.
- Facilitated timely issue resolution by collaborating effectively with development teams.
Package Handler
FedEx
09.2024 - 08.2025
- Increased delivery efficiency by sorting and organizing packages systematically.
- Ensured safe operation of material handling equipment in compliance with company standards.
- Enhanced workflow by collaborating with team members to meet productivity goals.
- Conducted thorough quality checks to guarantee accuracy in shipments and deliveries.
- Boosted operational efficiency by maintaining a clean and organized work area.
- Promoted workplace safety by adhering to proper lifting techniques and guidelines.
Team Member
Wendys Fast Food
02.2024 - 07.2024
- Ensured product quality and safety compliance during daily operations.
- Streamlined workflow with team collaboration, enhancing service delivery efficiency.
- Resolved customer inquiries and complaints, delivering exceptional service consistently.
- Maintained organized work areas, promoting safety for staff and customers.
- Increased customer satisfaction through prompt and effective issue resolution.
- Conducted inventory counts and restocked merchandise as needed.
- Trained new team members on company procedures and safety protocols.
Sales Associate
Finish Line
08.2023 - 01.2024
- Enhanced shopping experience through exceptional customer service delivery.
- Supported inventory management, ensuring timely restocking of merchandise.
- Executed point-of-sale operations with accuracy and efficiency.
- Educated customers on products, facilitating informed purchasing decisions.
- Uphold visual merchandising standards to effectively promote brand image.
- Trained new staff on operational procedures and effective sales techniques.
- Organized racks and shelves to enhance store appeal and drive customer engagement.
Crew Trainer
Subway
05.2023 - 08.2023
- Enhanced service efficiency by coordinating daily shift activities effectively.
- Trained new crew members on food safety and operational procedures successfully.
- Maintained organized workstations to ensure compliance with health regulations.
- Monitored inventory levels to assist in effective stock management processes.
- Provided constructive feedback to crew members to improve overall performance.
- Delivered friendly customer service, greeting patrons with a welcoming smile.
Court Monitor
Urban Air Trampoline and Adventure Park
08.2022 - 11.2022
- Ensured safety compliance by monitoring guest activities at all times.
- Trained new staff on operational procedures and safety standards effectively.
- Reported incident evaluations to management, driving process improvements and safety.
- Promoted adherence to park policies through proactive guest engagement and supervision.
Team Leader Manager
B&R Waffle Bar
10.2021 - 07.2022
- Ensured safety and productivity through effective operations team leadership.
- Optimized workflow efficiency by coordinating scheduling and resource allocation.
- Developed junior staff skills while promoting a collaborative work environment.
- Increased operational effectiveness by implementing process improvements and reducing downtime.
Education
High School Diploma -
Mesquite High School
Mesquite, TXSkills
- Communication and interpersonal skills
- Quality assurance expertise
- Functional testing expertise
- Test automation frameworks
- Data analysis proficiency
- Defect tracking tools
- Test case development
Timeline
QA Administrator
FedEx
08.2025 - Current
Package Handler
FedEx
09.2024 - 08.2025
Team Member
Wendys Fast Food
02.2024 - 07.2024
Sales Associate
Finish Line
08.2023 - 01.2024
Crew Trainer
Subway
05.2023 - 08.2023
Court Monitor
Urban Air Trampoline and Adventure Park
08.2022 - 11.2022
Team Leader Manager
B&R Waffle Bar
10.2021 - 07.2022
High School Diploma -
Mesquite High School