Melcia Fuller
Airway Heights,WA
Summary
Stay at home single parent for the last five years with previous experience in customer service, specifically training new hires. Currently attending Spokane Falls Community College for the Hearing Instrument Specialist program, where I am learning to administer hearing tests and fit, adjust, and dispense hearing aids.
Overview
1
1
year of professional experience
Work History
Certified Trainer
Woods Coffee
Bellevue, WA
09.2018 - 03.2020
- Designed and delivered engaging training sessions on coffee preparation techniques.
- Facilitated onboarding processes for new trainers, fostering a collaborative learning environment.
- Evaluated trainee performance through assessments, providing constructive feedback for improvement.
- Developed training materials that enhanced understanding of product knowledge and customer service skills.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Associate of Applied Science - Hearing Instrument Specialist
Spokane Falls Community College
Spokane, WA06-2027
Associate of Arts - Education/Psychology
Northwest University
Kirkland05-2018
Skills
- Food Handler Certification
- WA Mandatory Alcohol Server Training
- New hire training
- Planning and coordination
- Customer service
- Time management
- Scheduling
- Friendly and outgoing
Timeline
Certified Trainer
Woods Coffee
09.2018 - 03.2020
Associate of Applied Science - Hearing Instrument Specialist
Spokane Falls Community College
Associate of Arts - Education/Psychology
Northwest University