Samiuela John Palavi
County of San Mateo - Human Services Agency
Belmont,CA
9
years of professional experience
Experienced with eligibility analysis, ensuring accurate and timely assessments. Uses analytical skills and attention to detail to evaluate applications and verify qualifications. Knowledge of industry regulations and compliance standards, ensuring adherence to guidelines and optimizing process efficiency.
Work History
Benefits Analyst
4 Years 4 Months- Analyzed eligibility criteria to ensure compliance with regulatory guidelines and organizational policies.
- Reviewed and validated documentation submitted by applicants for accuracy and completeness.
- Facilitated communication between applicants and internal departments to resolve inquiries or issues promptly.
- Increased accuracy of eligibility determinations with thorough documentation review and verification.
- Continuously exceeded monthly performance metrics by effectively managing caseloads and prioritizing high-impact tasks.
Global Operations Commerce Operations Analyst
8 Months- Analyzed operational data to identify trends and recommend process improvements.
- Developed and implemented process improvements to streamline workflows and reduce redundancies.
- Led cross-functional projects, collaborating with stakeholders to achieve strategic goals.
Delivery Driver, Warehouse Associate
1 Year 10 Months- Operated delivery vehicle to transport construction supplies efficiently and safely.
- Coordinated timely deliveries, ensuring customer satisfaction and adherence to schedules.
- Trained new drivers on safe driving practices and delivery protocols.
Lube Technician
8 Months- Performed oil changes and fluid services to ensure vehicle performance and customer satisfaction.
- Conducted inspections of vehicles to identify service needs and maintain safety standards.
- Assisted in training junior technicians on proper service procedures and customer interaction skills.
Cashier, Dairy cooler
8 Months- Assisted customers with product inquiries, enhancing overall shopping experience.
Education
Certificate - Project Management
- Year Up is an intensive, competitive technical training and career development program with 250 corporate partners, graduating 1,500 students annually across ten cities. The program includes college-level courses, professional training, and a six-month internship.
- Completed coursework in Professional Skills, and Business Communications, with specialized training in Project Management, including Project Charter, Scope Statement, and Project Plan.
High School Diploma
Skills
Reporting documentation
Microsoft Excel
Written and oral communication
Adaptability
Time management
Eagerness to learn
Timeline
Benefits Analyst
County of San Mateo - Human Services Agency
04.2022 - CurrentRead More
Global Operations Commerce Operations Analyst
Facebook
08.2021 - 04.2022Read More
Delivery Driver, Warehouse Associate
Muller Construction Supply
11.2018 - 09.2020Read More
Lube Technician
Jiffy Lube
03.2018 - 11.2018Read More
Cashier, Dairy cooler
Target
07.2017 - 03.2018Read More
Year Up
Certificate from Project Management
Read More
Redwood High
High School Diploma
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