Summary
Overview
Work History
Education
Skills
Additional Qualifications
Languages
References
Timeline
Generic

Samiya Dauid

Minneapolis,MN

Summary

I am a results-driven professional with extensive experience in executive support and team leadership, adept at enhancing business operations through effective office management and accounting practices. I am most recognized for exceptional customer service and collaborative teamwork, with proven skills in invoicing, accounts receivable, database management, vendor negotiations, and contract management. Highly reliable and detail-oriented, capable of managing multiple priorities to meet organizational goals.

Overview

3
3
years of professional experience

Work History

Store Manager

Starbucks
Arlington, TX
10.2021 - 03.2023
  • Ensured compliance with safety regulations and company policies.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Assessed operational efficiency of the store's departments.
  • Developed strategies to maximize sales and profitability.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Developed relationships with suppliers to negotiate better prices.
  • Maintained accurate records of employee performance reviews.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Resolved customer complaints in a timely manner.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Cafe Manager

Barnes & Noble
Minneapolis, MN
07.2023 - 03.2024
  • Conducted comprehensive training for new team members, reducing turnover rates, and driving workforce consistency.
  • Enhanced sales performance by teaching employees advanced customer engagement techniques, leading to increased revenue.
  • Identified and implemented process improvements to streamline inventory management and optimize retail operations.
  • Established strong client relationships through personalized recommendations, fostering customer loyalty.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Negotiated contracts with vendors for services such as cleaning or maintenance that would benefit the cafe's operations.
  • Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
  • Kept abreast of industry trends by attending relevant seminars or conferences when possible.
  • Set goals for staff performance while providing feedback to motivate them towards success.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

Shift Supervisor

Starbucks
Minneapolis, MN
04.2024 - Current
  • Direct daily operations of a high-traffic store, ensuring seamless workflow, and superior service delivery.
  • Spearhead team-building initiatives, coaching staff to achieve peak performance, and meeting sales targets.
  • Develop and implement operational strategies that improve efficiency and reduce overhead costs.
  • Cultivate a customer-focused environment, increasing satisfaction scores by optimizing staff interaction techniques.
  • Maintain compliance with company policies and industry standards while fostering a culture of excellence.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Reinforced rules to promote superior employee performance.
  • Provided on-the-job training to new staff members.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Assisted upper management with daily operations to meet standards of service and quality.

Education

High School Diploma - General Studies

Burnsville Senior High School
Burnsville
06-2020

Some College (No Degree) - Liberal Arts

Normandale Community College
Minneapolis, MN

Skills

  • Leadership Development
  • Strategic Project Management
  • Process Improvement and Efficiency
  • Strategic Analysis
  • Customer Engagement and Relationship Management
  • Effective Multilingual Communication
  • Attendance oversight
  • Inventory management
  • Policy enforcement
  • Project management
  • Continuous improvement
  • Staff management
  • Schedule management
  • Business administration
  • Workplace safety
  • Conflict resolution techniques

Additional Qualifications

  • Fluent in Somali and English; proficient in ASL, enabling inclusive communication with diverse stakeholders.
  • Experienced in team management and process optimization, key for transitioning into a project manager role.
  • Food Safety Management Certified

Languages

English
Native/ Bilingual
Somali
Native/ Bilingual
ASL
Professional

References

References available upon request.

Timeline

Shift Supervisor

Starbucks
04.2024 - Current

Cafe Manager

Barnes & Noble
07.2023 - 03.2024

Store Manager

Starbucks
10.2021 - 03.2023

High School Diploma - General Studies

Burnsville Senior High School

Some College (No Degree) - Liberal Arts

Normandale Community College

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Samiya Dauid