Samiya Pace
Hollywood,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
KW Property Management And Consulting
03.2023 - Current
- Implemented and monitored strategies to address delinquencies across four condominium associations, resulting in a reduction in outstanding balances.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Established and maintained effective relationships with vendors to solicit competitive bids and proposals for upcoming projects, ensuring cost-efficiency and quality standards.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Processed and paid invoices accurately and promptly for multiple condominium associations, ensuring timely financial transactions and adherence to budgetary constraints.
Office Manager
World Of Smoke And Vape Corporate
05.2022 - 02.2023
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Compared vendor prices and negotiated for optimal savings.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Loan Processor
Charter Mortgage, LLC.
05.2020 - 07.2021
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
Office Manager
Charter Mortgage, LLC.
05.2020 - 07.2021
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation, fostering career advancement.
- Mentored office employees on proper administrative procedures and provided training on programs such as Calyx Point, keeping operations consistent and efficient for maximum performance.
- Authored clear and professional business documents, including employee evaluations, scheduling, and client invoices.
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Administrative Assistant
Henrietta Pace, ESQ.
09.2018 - 07.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Worked closely with employer to provide effective assistance for specific aspects of business operation.
- Appropriately sorted sensitive information regarding a client's case into the appropriate locations.
- Managed scheduling for clients to meet with personnel or off-site duties such as court appearances.
Retail Sales Associate
TufGear Uniforms
05.2018 - 08.2018
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
Associate of Science - General Studies
Barry University
Miami, FL08.2021
High School Diploma -
American Senior High School
Hialeah, FL06.2019
Skills
- Budgetary Planning
- Report Preparation and Analysis
- Staff Training
- Accounts Payables
- Office Management
- CRM Software
- Microsoft Office
- Customer Support
- Problem Solving
- Friendly and Relatable
Affiliations
- Non Profit Organization- Seek.
- Best Buddies Inc.
Certification
- CNA Certification
- CPR Certification
Timeline
Administrative Assistant
KW Property Management And Consulting
03.2023 - Current
Office Manager
World Of Smoke And Vape Corporate
05.2022 - 02.2023
Loan Processor
Charter Mortgage, LLC.
05.2020 - 07.2021
Office Manager
Charter Mortgage, LLC.
05.2020 - 07.2021
Administrative Assistant
Henrietta Pace, ESQ.
09.2018 - 07.2020
Retail Sales Associate
TufGear Uniforms
05.2018 - 08.2018
Associate of Science - General Studies
Barry University
High School Diploma -
American Senior High School
- CNA Certification
- CPR Certification
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