Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samiyah Boswell

Cleveland,OH

Summary

Dynamic and dedicated professional with extensive experience at Starbucks, excelling in barista training and customer service. Proven ability to enhance team performance through effective communication and problem-solving. Skilled in cash handling and maintaining cleanliness standards, ensuring a positive atmosphere for both staff and customers. Committed to delivering high-quality service. I’m also more outgoing and enjoy spending time with my family and friends. I’m open to learn more new things and be around a different environment. Also an animal person I have two of my own care for them dearly.

Overview

4
4
years of professional experience

Work History

Barista Shift Supervisor

Starbucks
12.2024 - Current
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.

Patient Transport Driver

Cleveland Clinic
10.2022 - 12.2024
  • Upheld high standards of professionalism while interacting with patients, families, and hospital staff members alike.
  • Ensured patient safety during transport by adhering to established protocols and guidelines.
  • Communicated effectively with patients'' families, keeping them informed of the transportation process and answering any questions they had.
  • Improved patient satisfaction by providing timely and efficient transportation services.
  • Assisted patients with mobility challenges, ensuring their comfort and dignity throughout the transport process.
  • Trained new employees on proper procedures and protocols, enhancing overall team performance in patient transportation services.
  • Completed thorough vehicle inspections on a regular basis, ensuring safe operation and compliance with regulatory standards.

Personal Care Aide

Our Lady of the Wayside
07.2022 - 10.2022
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

Picker & Packer

Amazon
03.2022 - 06.2022
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.

Sales Associate

Goodwill Industries Of Houston
12.2020 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

None - None

Cleveland Digital School of The Arts
Cleveland, OH
06.2020

Skills

  • Cleanliness maintenance
  • Barista training
  • Cash handling accuracy
  • Drink preparation speed
  • Staff motivation
  • Customer service
  • Team collaboration
  • Cash handling
  • Greeting and seating guests
  • Attention to detail
  • Work station assignments
  • Worker training
  • Safety training
  • Problem-solving
  • Time management
  • Multitasking
  • Excellent communication

Timeline

Barista Shift Supervisor

Starbucks
12.2024 - Current

Patient Transport Driver

Cleveland Clinic
10.2022 - 12.2024

Personal Care Aide

Our Lady of the Wayside
07.2022 - 10.2022

Picker & Packer

Amazon
03.2022 - 06.2022

Sales Associate

Goodwill Industries Of Houston
12.2020 - 12.2021

None - None

Cleveland Digital School of The Arts

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Samiyah Boswell