Samiyyah Haile Patel
Hinesville
Summary
Business-focused professional with a Bachelor’s in Management and broad experience across sales, customer care, and entrepreneurship. Adept at analyzing performance data, uncovering inefficiencies, and implementing effective solutions. Known for clear communication, strategic insight, and strong end-to-end operational management.
Overview
6
6
years of professional experience
Work History
Customer Care Representative (Remote)
Farmers Insurance Company
05.2025 - Current
- Respond to inquiries related to insurance policies, billing, and coverage with professionalism and accuracy.
- Partner with internal departments (support, claims, underwriting) to resolve complex customer issues.
- Utilize multiple systems to maintain compliance and ensure timely, informed decision-making.
- Deliver excellent customer service through phone, chat, and email communication channels.
Founder and Owner
Samoyamarie LLC
01.2024 - Current
- Data-Driven Decision Making: Analyzed sales trends, customer behavior, and product performance to optimize inventory and improve margins by X%.
- Business Operations: Managed end-to-end operations including production planning, procurement, budgeting, and vendor management.
- Marketing & Analytics: Developed and executed digital marketing strategies (social media, email, SEO), tracking KPI metrics such as engagement, conversion rate, and ROAS.
- Financial Analysis: Created and maintained financial forecasts, sales projections, and cost analyses to ensure profitability.
- Process Improvement: Identified operational bottlenecks and implemented process improvements to reduce production time and streamline order fulfillment.
- Customer Insights: Collected and analyzed customer feedback to guide product development and enhance customer satisfaction.
Loan Sales Representative
1st Franklin Financial
02.2022 - 05.2025
- Interviewed customers, processed loan applications, and maintained detailed client records.
- Ensured compliance with financial regulations and company policies.
- Consistently met and exceeded sales goals through strong communication and service excellence.
- Supported office administration, including reporting and payment monitoring.
Cashier / Sales Associate Trainer
Bath & Body Works
01.2020 - 01.2022
- Delivered outstanding customer service while processing transactions efficiently in a high-volume retail environment.
- Trained new team members on sales techniques, product knowledge, and customer engagement strategies.
- Assisted management with floor operations, visual merchandising, and meeting sales targets.
- Recognized for dependability, strong communication, and team collaboration.
Education
BBA - Business Management
Georgia Southern University
Statesboro, GA12.2024
Skills
- Data Analysis & Business Process Improvement
- Customer Service & Relationship Management
- Sales Strategy & Negotiation
- Operations & Small Business Management
- Financial Analysis & Reporting
Timeline
Customer Care Representative (Remote)
Farmers Insurance Company
05.2025 - Current
Founder and Owner
Samoyamarie LLC
01.2024 - Current
Loan Sales Representative
1st Franklin Financial
02.2022 - 05.2025
Cashier / Sales Associate Trainer
Bath & Body Works
01.2020 - 01.2022
BBA - Business Management
Georgia Southern University