Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samiyyah M Haile

Hinesville,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Background in logging and allocating claims, processing paperwork and updating tracking spreadsheets. Adept at sorting and prioritizing work with excellent judgment and analytical problem-solving abilities. Highly organized with strong communication skills and a disciplined nature.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

1st Franklin Financial
Hinesville, GA
02.2022 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Identified and collected evidence and determined value to specific claim to properly assess conditions.

Education

BBA - Business Management

Georgia Southern University
Statesboro, GA
12-2024

Skills

  • Paperwork Processing
  • Account updating
  • Information Security
  • Data Entry
  • Data Collection
  • Product Knowledge
  • Inbound and Outbound Calling
  • Scheduling
  • Microsoft Excel
  • Insurance Claims Review

Timeline

Customer Service Representative

1st Franklin Financial
02.2022 - Current

BBA - Business Management

Georgia Southern University
Samiyyah M Haile