Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samjana Nepal

Harrisburg,PA

Summary

Committed and hardworking customer service associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

2
2
years of professional experience

Work History

Cashier/Customer Service Associate

Home Depot
03.2023 - 12.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • provide product/services information, answer questions, and resolve any emerging problems that customers face with accuracy and efficiency.
  • handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
  • acting as a liaison between customers, the Project Support Centre, Kitchen Designers, other The Home Depot associates, vendors, installers, and third party delivery agents.
  • process Checkout and/or Return transactions

Cashier

Rite Aid
03.2023 - 06.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Server

Hola Tacos
02.2022 - 07.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Hostess

Hola Tacos
01.2022 - 07.2022

· Welcome guests in a warm and friendly manner.
· Ascertains their dining/lodging needs.
· Seats guests and manage the seating chart.
· Monitors restaurant activity to determine seating and dining flow.
· Responds to guest inquiries and requests in a timely, friendly, and efficient manner.

  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Busser

Hola Tacos
01.2022 - 07.2022
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Ensured timely food delivery by promptly bringing out dishes from the kitchen.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.

Education

High School Diploma -

Charles F. Brush High School
Cleveland,OH
06.2022

Skills

  • Cash Register Operation
  • POS Systems
  • Product Recommendations
  • Drawer Balancing
  • empathy
  • time management
  • problem-solving
  • adaptability
  • analytical skills
  • great with teamwork
  • multilingual

Timeline

Cashier/Customer Service Associate

Home Depot
03.2023 - 12.2023

Cashier

Rite Aid
03.2023 - 06.2023

Server

Hola Tacos
02.2022 - 07.2022

Hostess

Hola Tacos
01.2022 - 07.2022

Busser

Hola Tacos
01.2022 - 07.2022

High School Diploma -

Charles F. Brush High School
Samjana Nepal