Gym
Samkelisiwe Nzimande
Cabin Crew
Doha
Summary
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Cabin Crew
Qatar Airways
08.2023 - Current
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Kept abreast of current industry trends and regulations through ongoing professional development and training, ensuring compliance with airline standards.
Human Resources
Delta Blue Accounting and Tax Specialists
01.2020 - 03.2022
- Entry-level experience as an intern at an accounting firm in Morningside Durban.
- Duties included:
- Data capturing
- Filing
- Updating financial records
- Supporting daily operations of the busy Human Resource Department
- Maintaining employee data and keeping updated accounts of all employment records in recruitment outreach to prospective employees
- Updated company policies and procedures to meet changing regulations and ensure compliance with labor laws
- Analyzed employee data to provide insights into trends in attrition, retention, and promotions
- Assisted human resources department in developing job-specific safety requirements for new hires, ensuring proper onboarding procedures were followed.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Collaborated with Human Resources to ensure compliance with federal, state, and local tax laws and regulations in payroll processing.
- Collaborated with Human Resources to ensure compliance with company policies during onboarding of new employees.
Education
Bachelor of Science - Industrial Sociology and Labour Relations
University of Pretoria
Pretoria, South Africa 04.2020 - 11.2023
Skills
Safety awareness
Passenger assistance
Customer assistance
Complaint handling
FAA regulations
Special needs assistance
Flight preparation
Conflict mediation
Quality control
Multilingual proficiency
Meal planning
Baggage handling
Equipment monitoring
Interests
Sports
Volunteer Work
Timeline
Cabin Crew
Qatar Airways
08.2023 - Current
Bachelor of Science - Industrial Sociology and Labour Relations
University of Pretoria
04.2020 - 11.2023
Human Resources
Delta Blue Accounting and Tax Specialists
01.2020 - 03.2022
Similar Profiles
Manoj Kudakkachira MathaiManoj Kudakkachira Mathai
Baggage Officer at Qatar Aviation Services (Qatar Airways Group)Baggage Officer at Qatar Aviation Services (Qatar Airways Group)
Edward EnriquezEdward Enriquez
Head of Cabin Appearance at Qatar Aviation Services / Qatar AirwaysHead of Cabin Appearance at Qatar Aviation Services / Qatar Airways
Balwin KaurBalwin Kaur
Sales Assistant at Qatar Duty Free (Qatar Airways)Sales Assistant at Qatar Duty Free (Qatar Airways)
Mobin Ali TuriMobin Ali Turi
Cargo Service Agent (Dangerous Goods Agent) at Qatar Aviation Service (Qatar Airways Group)Cargo Service Agent (Dangerous Goods Agent) at Qatar Aviation Service (Qatar Airways Group)
MOSES NJOGUMOSES NJOGU
SECURITY GUARD at ELITE SECURITY SERVICES-Hospitality And EventsSECURITY GUARD at ELITE SECURITY SERVICES-Hospitality And Events