Sam Kumar Ragu

• Ensuring Passenger and Crew Safety.
• Conducting random routine patrols of all areas of the ship.
• Provide excellent customer service to the guest and crew.
• Performing Ship Fire Round.
• Scan and frisk guests and crew using HHMD and metal detectors.
• Access control and surveillance.
• Follow security protocols and procedures.
• Attending all the emergency responses.
• Performing Restricted Areas Rounds and Duties.
• Testing fire detectors, fire screen doors of the ship, and checking all the ISPS doors by using the SMCS system software.
• Escorting the pilot to the bridge.
• Screening the passengers and crew bags using an X-ray machine.
• Screening store items with the help of Mobile Trace.
• Handling gangway operations.
• Attending regular drills.
• Breathalyzing / Narcotics Control.
• Administration duties to be carried out by making cabin keys for lockout, Traka key activations, and making Laminex for the crew using CORE4 software.
• Security Equipment Maintenance Muster.
• Ships' Key Muster.
• Cabin Search for Guests and Crew.
• Crowd control.
• Scanning Guest and Crew cards when going Ashore

Worked as a Laundry Operative at P & O Cruises from 29-10-2022 to 22-07-2023 (1st Contract).

I was completely new to this role I joined as a Laundry Assistant, and after 4 months, I have been promoted to Laundry Operative.

Working with the laundry team, I have gained knowledge of teamwork, time management, and other skills, where I have given my best in the department and delivered all the work within the given time frame.

I have covered the below section in the laundry.

Ø Tunnel Washing.

Ø Tunnel Dryer.

Ø Foam finish.

Ø Flatwork Ironer.

Working in the laundry department, I have been cross-trained in the security department, and I have gained knowledge of the security structure and work on the cruise ship. I have cleared my DSD exam (Designated Security Duties), and I have been assigned to the gangway operation.

• Working with the Blue and White collar Employees
• Doing background verification of Aadhar, PAN, DL, passport, address, police verification, court check, global database, etc.
• Handling clients like Bigbasket, Jeena and Company, Licious, Bisleri, MG1, Metro Zikitha, Reliance, Dunzo, Nature Basket, Micelio, Flipkart Flex, Ecom, Hicare Service, Jaguar Security, I Need Help, Jeeves, etc.
• Interacting with the client for the daily work and updating the status on the same.
• Interacting with the different employees for the verification.
• Sending the daily reports for the clients and for the management of business purposes.
• Working with the vendor management for the address verification and updating the status with the clients.
• Uploading and downloading the reports for the operation portal, client portals, and making the reports on the same.
• Working on Advanced MS Office (Excel, Word, PowerPoint, etc.).
• Handling three members inside the team and supporting them in business areas.

• Developing and executing marketing campaigns across various online channels.
• Monitoring campaign performance to drive brand awareness, and generate leads.
• Utilizing digital marketing tools and strategies to achieve business goals.
• Developing engaging content such as blog posts, articles, videos, and photos.
• Scheduling and publishing content on social media platforms, engaging with followers, and monitoring social media analytics.
• Managing paid advertising campaigns on platforms like Google Ads and Facebook Ads.
• Managing multiple digital marketing projects simultaneously and meeting deadlines.
• Worked with software such as Adobe InDesign, Adobe Photoshop Lightroom, Adobe Premiere Pro, and Canva.
• Targeting customers by using social media such as WhatsApp, Instagram, Facebook, and YouTube to generate leads.
• Managed four members in a team to generate leads for the business, and we have reached more than 10,000 students who joined MBBS abroad, and we tied up with 10+ countries for the MBBS courses.

Projects Handled:

• IBM.
• Siemens (Aerospace & Defense)
• The dollar business (international).
• QAD
• Bosch
• Kronos
• Red Hat.

Skills:

• Preparing the database for client requirements.
• Sourcing data from the internet and from various portals, such as company websites, LinkedIn, India Mart, Just Dial, Economic Times, etc.
• Preparing and sending daily reports, attendance tracker, etc.
• Interacting with clients for projects.
• Validating the database.
• Maintaining the database.
• Generating leads.
• Working with Pivot tables, VLOOKUP, charts, reports, data validation, manipulation, cleansing, conditional formatting, and graph and chart manipulation.
• Reviewed and adjusted project timelines, data categories, and developed and applied detailed business rules.
• Manipulation to produce routine metrics and dashboards for management. Responsible for the development and preparation of a broad range of reports and complex analyses focused on program performance and project deliverables.