Sammantha Bronkema
Lyons,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Representative
Terry's Neighborhood Plumbing
10.2022 - 11.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Increased repeat business through exceptional service, building trust and loyalty among clients.
Dog Groomer
Happy Tails Pet Spa
03.2011 - 10.2018
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Increased client retention through excellent communication and rapport-building with pet owners.
- Streamlined appointment scheduling process, resulting in reduced wait times for clients.
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Collaborated with coworkers to ensure seamless coordination during busy periods at the salon.
- Participated in community events showcasing the salon''s services while educating the public on proper pet care practices.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Education
BBA - Business Administration
College of DuPage
Glen Ellyn, IL2025
Skills
- Payment Processing
- Conflict Resolution
- Product Knowledge
- Active Listening
- Customer Retention
- Microsoft Outlook
- Customer Relations
- Conflict Mediation
Timeline
Customer Representative
Terry's Neighborhood Plumbing
10.2022 - 11.2023
Dog Groomer
Happy Tails Pet Spa
03.2011 - 10.2018
BBA - Business Administration
College of DuPage
Similar Profiles
Jami StobJami Stob
Dispatcher at Neighborhood Plumbing Heating Air And ElectricalDispatcher at Neighborhood Plumbing Heating Air And Electrical
Hunter VenslandHunter Vensland
HVAC Lead Installer at Terry's Heating & A/C, Inc.HVAC Lead Installer at Terry's Heating & A/C, Inc.
Ryan DroletRyan Drolet
Assitant Store Manager at Terry's Independent GrocerAssitant Store Manager at Terry's Independent Grocer
Marcelino LagunesMarcelino Lagunes
Package Handler at Ups CachPackage Handler at Ups Cach
Mirella LazaldeMirella Lazalde
Phlebotomist at Loyola University Medical CenterPhlebotomist at Loyola University Medical Center