Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sammantha Burleson

Jacksonville

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

21
21
years of professional experience

Work History

Intake Specialist

Farah & Farah
09.2021 - Current
  • Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Report to schedule shifts on time, with phone on ready to answer calls.
  • Respect clients dignity and confidentiality.
  • Accurately log information from client interactions into computer system.
  • Process paperwork for new clients efficiently and in accordance with protocols.
  • Obtain pertinent information from new clients by asking them complete interviews courteously and professionally.
  • Answer and screen inquiry calls and emails from prospective clients.
  • Complete phone screenings and assist clients in obtaining needed paperwork.
  • Ensure the intake forms are properly filled out.
  • Providing and maintaining excellent customer service and satisfaction.
  • Communicate with other team members constructively in order reduce conflict and enhance the resolution of issues and follow protocol set forth in department memos both verbally and written.

Sales Associate

Kangaroo Gas Station
06.2021 - 09.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Presented professional image consistent with company's brand values.
  • Stayed current on company offerings and industry trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Kept detailed records of daily activities through online customer database.

Equipment Operator

Wayfair
01.2020 - 05.2021
  • Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
  • Collaborated with team members to optimize work processes, streamlining operations for increased efficiency.
  • Supported site supervisors by providing timely feedback on machine performance, identifying areas for improvement or repair needs.
  • Participated in regular safety meetings to reinforce best practices within the team and ensure a hazard-free workplace.
  • Achieved smooth workflow transitions by coordinating effectively with other operators during shift changes.
  • Continuously updated skills through participation in industry-related training programs and seminars.
  • Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Operated machining equipment safely with team of operators.
  • Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
  • Followed safety protocols while operating machinery.
  • Assessed work sites daily for potential hazards.
  • First responder to employee who have by injured
  • Unloaded trucks and place merchandise in the warehouse.

Juvenile Detention Officer

State Of Florida-Department Of Juvenile Justice
05.2019 - 10.2019
  • Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
  • Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
  • Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
  • Reduced repeat offenses through active involvement in rehabilitation efforts such as counseling sessions, educational programs, and vocational training.
  • Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
  • Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
  • Ensured timely completion of required paperwork including incident reports, progress notes, and evaluations.
  • Supervised recreational activities for detainees to promote physical fitness and encourage positive social interactions.
  • Conducted room searches for contraband items to maintain a safe environment within the facility.
  • Provided crisis intervention services during emergencies or critical incidents involving detainees or staff members.
  • Coordinated visitation schedules between detainees and their families or attorneys to ensure compliance with facility regulations.
  • Managed transportation of juveniles to court hearings or medical appointments while maintaining strict adherence to safety protocols at all times.
  • Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
  • Completed incident reports when disorder or violence occurs.
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Observed behavior of residents individually and in groups.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Conducted routine and emergency head counts.
  • Interviewed inmates to obtain information and assess needs.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Searched building and grounds, living quarters, and work areas for contraband.
  • Documented inmate behavior and activities in logbooks.

Head Cashier

Lowes Home Improvment
09.2014 - 11.2018
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Optimized inventory levels at cash wrap stations by regularly restocking supplies and communicating needs to management.
  • Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
  • Contributed to store promotions by informing customers of available discounts or special offers at checkout.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising, and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Maintained stock to meet expected customer demand.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Facilitated and logged store opening, closing, and shift changes.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Mentored new team members on sales software system operation.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Sales Associate

Flash Foods
06.2013 - 07.2014
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Loss Prevention Specialist

Walmart
05.2009 - 03.2010
  • Decreased instances of theft by implementing comprehensive loss prevention strategies.
  • Enhanced store security through regular surveillance and monitoring activities.
  • Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
  • Collaborated with management to develop effective loss prevention policies and procedures tailored to store-specific needs.
  • Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
  • Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
  • Maintained detailed records of all loss prevention activities, ensuring accuracy and timely reporting to management.
  • Facilitated strong communication between store staff and loss prevention team, fostering awareness and cooperation among all personnel.
  • Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
  • Established positive working relationships with local law enforcement agencies for efficient collaboration during investigations.
  • Provided excellent customer service while maintaining vigilance for potential theft or suspicious behavior.
  • Conducted undercover operations when necessary, successfully identifying and addressing internal theft concerns within teams or among individuals employees.
  • Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
  • Leveraged data analysis tools to identify patterns in theft occurrences, informing proactive measures against repeat offenders or organized retail crime groups.
  • Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
  • Contributed to a positive company image by representing the organization professionally and consistently enforcing loss prevention policies in a respectful manner.
  • Completed loss control surveys for underwriting information and evaluation.

Security Officer

Blue Cross Blue Shield Of Florida
03.2008 - 11.2009
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Information Systems Security Manager

UF Health Jacksonville
05.2003 - 03.2008
  • Enhanced network security by implementing robust information systems controls and monitoring processes.
  • Collaborated with cross-functional teams to integrate security measures into system development lifecycles.
  • Developed comprehensive security policies, procedures, and guidelines for improved organizational compliance.
  • Managed incident response efforts, minimizing potential damage and facilitating quick recovery from security events.
  • Oversaw the implementation of multi-factor authentication systems to bolster user access controls.
  • Conducted regular security awareness training sessions,.
  • Led the development of disaster recovery plans, improving organizational resilience in the face of cyber incidents.
  • Mentored junior team members, providing guidance on best practices in Security Systems management.
  • Manage and maintain security system for the hospital.
  • Maintain all patient property.
  • Covert surveillance.
  • Liaison for contractor who install new security systems.
  • Design new security systems.
  • Monthly lighting inspections,
  • Monthly camera inspections for over 250 cameras.
  • Ensured prompt detection and remediation of incidents through effective intrusion detection systems deployment.
  • Fostered strong relationships with law enforcement agencies for streamlined cooperation during investigations related to cybercrimes.

Education

Associate of Science - Criminal Justice

Florida State College At Jacksonville
Jacksonville, FL
06.2007

Certificate - Business Management

Florida State College At Jacksonville
Jacksonville, FL
06.2007

Certificate - Business Operations

Florida State College At Jacksonville
Jacksonville, FL
06.2007

Skills

  • Records Maintenance
  • Progress Reporting
  • Data Entry
  • Records Management
  • Crisis Intervention
  • Compassionate Communication
  • Regulatory Standards
  • Critical Thinking Skills
  • Work Orders
  • Conflict Mediation
  • Case Management
  • Group and Individual Instruction
  • Precautionary Measures
  • Intake Assessment
  • Client Screening
  • Fact-Checking Skills
  • Microsoft Office
  • Alarm Systems
  • Customer Service
  • Case File Management

Timeline

Intake Specialist

Farah & Farah
09.2021 - Current

Sales Associate

Kangaroo Gas Station
06.2021 - 09.2021

Equipment Operator

Wayfair
01.2020 - 05.2021

Juvenile Detention Officer

State Of Florida-Department Of Juvenile Justice
05.2019 - 10.2019

Head Cashier

Lowes Home Improvment
09.2014 - 11.2018

Sales Associate

Flash Foods
06.2013 - 07.2014

Loss Prevention Specialist

Walmart
05.2009 - 03.2010

Security Officer

Blue Cross Blue Shield Of Florida
03.2008 - 11.2009

Information Systems Security Manager

UF Health Jacksonville
05.2003 - 03.2008

Associate of Science - Criminal Justice

Florida State College At Jacksonville

Certificate - Business Management

Florida State College At Jacksonville

Certificate - Business Operations

Florida State College At Jacksonville

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Sammantha Burleson