Sammantha Burnett
San Angelo,TX
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful with proven success leading productive teams, con. Paitent -focused and organized professional with advanced degree and diverse experience. Collaborative communicator to quickly build relationships with both patients and providers. Known for innovation and creative problem-solving abilities to addressing any foreseen challenges .
Overview
13
13
years of professional experience
1
1
Certification
Work History
Healthcare Customer Service Specialisy II
Machinify
San Angelo, TX
08.2025 - Current
- Documented customer interactions in CRM systems to track issues and provide follow-up support.
- Responded to customer inquiries across multiple channels, ensuring timely resolution and satisfaction.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Inventory Specialist
Johnson & Johnson
San Angelo, TX
05.2025 - 08.2025
- Ensured compliance with all safety regulations in the workplace.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Organized regular cycle counts to identify any potential issues early on.
- Conducted periodic inventories and physical counts of product supplies.
- Managed purchase orders with vendors to maintain optimal stock levels.
- Investigated discrepancies between physical count and computer records.
- Maintained accurate and up-to-date inventory records.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
Medical Assistant
Shannon Medical Center
San Angelo, TX
01.2022 - 02.2025
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Adhered to HIPAA guidelines regarding patient privacy.
Case Manager
ResCare Residential Services
San Angelo, TX
01.2023 - 12.2023
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Developed individualized care plans with input from clients and their families.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Attended court hearings as a representative of the organization when needed.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Provided crisis intervention support for clients in emergency situations.
Night Auditor
Marriot Hotel
San Angelo, TX
11.2022 - 05.2023
- Maintained a secure environment for the protection of guests' property and assets.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Prepared detailed audit reports at the end of each shift.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Answered telephone calls from customers related to billing inquiries or complaints.
Direct Support Professional Supervisor
San Angelo State Supported Living Center
Carlsbad, TX
04.2013 - 02.2021
- Created and maintained a positive work environment through effective communication with staff, residents, families, and other stakeholders.
- Conducted regular training sessions on safety protocols for direct support personnel.
- Ensured that all required documentation was completed accurately and timely by direct support personnel.
- Monitored daily activities of direct support staff to ensure compliance with regulatory standards.
- Encouraged participation in recreational activities for clients under supervision.
- Scheduled shift assignments for direct support professionals according to staffing needs.
- Supervised and evaluated the performance of direct support staff members.
- Provided guidance to direct support professionals in the performance of their job duties.
- Initiated disciplinary action when appropriate following established protocol.
- Provided crisis intervention services when needed to address challenging behaviors exhibited by residents and clients.
Assistant Manager
Buffalo Wild Wings
San Angelo, TX
09.2018 - 06.2020
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Education
Associate of Arts - Business Administration And Management
Howard College
Big Spring, TX05-2025
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Vital sign monitoring
- Clinical documentation
- Direct patient care
- Data entry
- Electronic medical records
- Medical terminology knowledge
- Patient assessments
- Maintaining confidentiality
Certification
- Neurotoxins and Novice Lip Filler Training
Timeline
Healthcare Customer Service Specialisy II
Machinify
08.2025 - Current
Inventory Specialist
Johnson & Johnson
05.2025 - 08.2025
Case Manager
ResCare Residential Services
01.2023 - 12.2023
Night Auditor
Marriot Hotel
11.2022 - 05.2023
Medical Assistant
Shannon Medical Center
01.2022 - 02.2025
Assistant Manager
Buffalo Wild Wings
09.2018 - 06.2020
Direct Support Professional Supervisor
San Angelo State Supported Living Center
04.2013 - 02.2021
Associate of Arts - Business Administration And Management
Howard College
Education and Training
other