Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sammantha Daniels-Pitrelli

Vandenberg AFB,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Experience Specialist- Fire Arms Counter

AAFES Exchange
11.2023 - Current
  • Responded proactively and positively to rapid change.
  • Assisted customers with product selection, resulting in higher sales and repeat business.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Operated register efficiently, reducing wait times and improving customer experience.
  • Supported store marketing efforts by creating attractive displays that showcased featured products.
  • Processed returns and exchanges swiftly, adhering to store policies while maintaining positive customer relationships.
  • Constrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
  • Maintained stock and replenished workstation products.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Managed cash transactions for accurate accounting and minimized discrepancies.
  • Knowledge of California's rules and regulations in regards to Firearms to include requirements when purchasing fire arms and ammunition
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.

Customer Care Associate

HD Supply
08.2022 - 07.2023
  • Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
  • Provided full-scale, personalized customer service to dedicated accounts. Managed accounts as required, including order follow-up, reporting and analyzing customer data, and order follow-through. Resolves customer issues including issuance of credit concessions.
  • Investigated order issues, resolves conflicts, and creates standard operating procedures for long-term resolution. Handled escalated customer calls.
  • Researched and suggested alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
  • Utilized computerized system for tracking, information gathering, and/or troubleshooting.
  • Utilized in-depth product knowledge to answer more specialized product calls.
  • Assists with systems testing.
  • Coordinated staged product deliveries and project installations including problem resolution.
  • Relaid key pricing factors to the vendor for special orders. Factors included high volume multiple unit facilities. Typically the orders were placed in stages over a defined time frame.
  • Assisted with product selection and generated quotes.
  • Created quote presentations for the sales representatives.
  • Maintained consistent and accurate project status updates.
  • Conducted sourcing for vendors outside of the standard catalog vendors to fulfill client needs. Typically contacts already sourced vendors
  • Continuous top performer with an an average of 408 orders per month
  • Trained other associates as needed and served as mentor for new hires.

Front Desk Receptionist

G3 Physical Therapy
06.2021 - 07.2021
  • Greeting patients professionally both in person and on the phone
  • Quickly answering or properly referring questions and issues
  • Optimizing provider schedules and patient satisfaction with efficient scheduling
  • Notifying providers of patient arrivals
  • Comforting patients by anticipating anxieties and effectively answering questions
  • Ensuring availability of treatment information by retrieving and updating patient records
  • Verifying financial records and collecting patient charges while filing and expediting third-party claims
  • Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

Medical Scribe

Sound Health Care Center
02.2017 - 03.2021
  • Prepared and assembled medical record documentation/charts for physician(s)
  • Entered the patient room with the physician during patient visit to capture and transcribe medical record documentation utilizing electronic medical record applications
  • Ensured medical record compliance by self-documentation attestation to include: Scribe name, title, and doctor working for as well as specific date and time entry
  • Updated patient history, physical exam, and other pertinent health information in the patient record
  • Prepared and sent all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures
  • Monitored the duration of basic lab results and screening procedures
  • Complied with hospital and Proscribe policies, including those relating to HIPAA and Joint Commission
  • Documented all physician intake from patient (Including detailed information for Workers Comp and No Fault visits)
  • Assisted physician in completing all notes and forms/Understand medical terminology in order to document
  • Produced work and school notes for physicians
  • Performed other clerical duties and tasks to improve provider productivity and clinic workflow as assigned

Education

High School Diploma -

Discovery High School
Port Orchard, WA
06.2012

Skills

  • Data Entry
  • Customer Service
  • Problem Resolution
  • Senior Leadership Support
  • Training and Development
  • Project Management
  • Calm Under Pressure
  • Multitasking and Prioritization

Certification

Currently in the process of getting CFO Certification.

Timeline

Customer Experience Specialist- Fire Arms Counter

AAFES Exchange
11.2023 - Current

Customer Care Associate

HD Supply
08.2022 - 07.2023

Front Desk Receptionist

G3 Physical Therapy
06.2021 - 07.2021

Medical Scribe

Sound Health Care Center
02.2017 - 03.2021

High School Diploma -

Discovery High School

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Sammantha Daniels-Pitrelli