Sammantha Messenger
Pueblo,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Living benefits specialist
Five rings financial-current
09.2023 - Current
- Facilitator for partner
- Streamlined benefits administration processes for improved efficiency and reduced errors.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Negotiated cost-effective contracts with insurance carriers, resulting in significant savings for the company.
Executive Assistant
Rocky Mountain Fire Extinguisher
09.2023 - Current
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for technicians.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
Consumer Loan Specialist
Advance America
02.2023 - 07.2023
- Increased loan application approvals by carefully evaluating financial information and credit history.
- Streamlined loan processing procedures for faster turnaround times and improved customer satisfaction.
- Assisted in the development of new lending products to better serve diverse client needs.
- Ensured regulatory compliance by staying up-to-date with industry legislation, guidelines, and best practices.
- Reduced delinquency rates through effective communication and negotiation with borrowers experiencing financial difficulties.
- Managed a portfolio of consumer loans, ensuring timely repayments and monitoring performance metrics.
- Maintained accurate records of all loan documentation, supporting efficient audits and reporting processes.
- Consistently met or exceeded sales targets by proactively seeking out new business opportunities in the market.
- Worked closely with colleagues across various departments to ensure seamless coordination throughout the loan process.
- Compiled documentation necessary to successfully fund over 1000 loans per month.
Shift Leader
Cracker Barrel
01.2021 - 01.2022
- Train new employees, check metrics everyday, stock, cash handling, meet required sales goals, give excellent customer service
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Caregiver
Interim healthcare
03.2017 - 01.2021
- Personal chef, housekeeper, med reminder, on feet, client satisfaction, health and safety practices
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Driver
Advance Auto Parts
04.2016 - 01.2017
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Retail/Cashier
Cracker Barrel
10.2011 - 10.2016
- Cash handling, completed tests, passed all evaluations, had to have complete customer satisfaction
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
Education
Medical
Pueblo Community College
Pueblo West High School
Skills
- Cash handling
- Communicating skills
- Dependable
- Microsoft knowledge
- Fast learner
- Savvy relationship-builder
- Self-sufficient
- Goal-oriented
- Positive
- People-oriented
- Multi-task
- Computer efficient
- Documentation and Reporting
- Verbal and Written Communication
- Relationship Building
Accomplishments
- Volunteered at Primrose retirement in the year of 2012
- Certificate of Phlebotomy
- High school diploma
Timeline
Living benefits specialist
Five rings financial-current
09.2023 - Current
Executive Assistant
Rocky Mountain Fire Extinguisher
09.2023 - Current
Consumer Loan Specialist
Advance America
02.2023 - 07.2023
Shift Leader
Cracker Barrel
01.2021 - 01.2022
Caregiver
Interim healthcare
03.2017 - 01.2021
Driver
Advance Auto Parts
04.2016 - 01.2017
Retail/Cashier
Cracker Barrel
10.2011 - 10.2016
Medical
Pueblo Community College
Pueblo West High School
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