SAMMANTHA RIVERA
Zephyrhills,Fl
Summary
Dynamic hospitality leader with over ten years of experience in restaurants and retail management. Known for a results-driven approach rooted in empathy, inclusive leadership and a strong focus in talent development. Adept at creating exceptional guest experiences, driving operational excellence and building high-performing teams.
Overview
11
11
years of professional experience
Work History
Community Engagement Specialist
Girls Scouts of Tropical Florida-Miami, Fl
Miami, Fl
04.2025 - 06.2025
- Promote Girl Scout membership by delivering in-person presentations to recruit girls and adult volunteers across diverse community settings (e.g., schools, faith organizations, community centers).
- Communicate the value of Girl Scouting to potential members using approved scripts, emphasizing its benefits and impact on individuals and communities
- Ensure inclusivity by reaching out to girls and families from various socioeconomic backgrounds across an eight-county region.
- Assist with event logistics and follow-up, helping to prepare for recruitment events and supporting post-event membership conversion.
Restaurant Manager
Velvet Taco- Fort Lauderdale, Fl
Fort Lauderdale, Fl
11.2023 - 04.2025
- Lead all aspects of daily operations, ensuring consistent food quality and service standards.
- Drive team performance through effective hiring, training, and recognition programs.
- Analyze P&L reports to exceed financial goals and streamline operations.
- Champion a five-star guest experience through service excellence and team engagement.
Assistant Manager
California Pizza Kitchen-Ft Lauderdale, Fl
Ft Lauderdale, Fl
12.2020 - 04.2023
- Fostered a people-first culture, inspiring teams to excel in hospitality and culinary performance.
- Mentored team members promoting cross-training and career development
- Drove profitability by managing labor costs, portion control, and budget adherence
- Ensured compliance with all health and safety regulations and sanitation standards
Server/Bartender
DoubleTree by Hilton- Ft Lauderdale, Fl
Ft Lauderdale, Fl
12.2019 - 03.2020
- Delivered personalized service by assessing guest preferences and making tailored recommendations.
- Maintained detailed knowledge of menu offerings, spirits, and wine pairings.
- Supported team efficiency through proactive collaboration and a clean, organized work area.
Assistant Store Manager-Acting Store Manager
Cole Haan- Ft Lauderdale, Fl / Aventura, Fl
Ft Lauderdale, Fl
09.2014 - 12.2019
- Led store operations and guided the team through all aspects of customer service and sales.
- Cultivated a “customer-obsessed” culture focused on meaningful client relationships
- Executed visual merchandising strategies aligned with brand standards.
- Created training materials for new product launches and facilitated ongoing staff development
- Served as Acting Store Manager for six months prior to store closure.
Education
Associate of Arts -
Art Institute of Ft Lauderdale
Ft Lauderdale, Fl01.2015
Skills
- Bilingual English/Spanish
- Hospitality Management
- Team Liaison
- Retail Leadership
- Team Development
- Operations Management
- Guest Experience
- Food & Beverage Service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Community Engagement Specialist
Girls Scouts of Tropical Florida-Miami, Fl
04.2025 - 06.2025
Restaurant Manager
Velvet Taco- Fort Lauderdale, Fl
11.2023 - 04.2025
Assistant Manager
California Pizza Kitchen-Ft Lauderdale, Fl
12.2020 - 04.2023
Server/Bartender
DoubleTree by Hilton- Ft Lauderdale, Fl
12.2019 - 03.2020
Assistant Store Manager-Acting Store Manager
Cole Haan- Ft Lauderdale, Fl / Aventura, Fl
09.2014 - 12.2019
Associate of Arts -
Art Institute of Ft Lauderdale
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