Sammee Gore

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
• Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
• Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
• Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded proactively and positively to rapid change.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing and support policies and procedures.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Implemented and developed customer service training processes.
• Identified and resolved discrepancies and errors in customer accounts.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
• Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
• Streamlined communication between departments, ensuring timely resolution of customer concerns.
• Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
• Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded proactively and positively to rapid change.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing and support policies and procedures.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promptly responded to inquiries and requests from prospective customers.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Implemented and developed customer service training processes.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Managed timely and effective replacement of damaged or missing products.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Investigated and resolved accounting, service and delivery concerns.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Identified and resolved discrepancies and errors in customer accounts.

Temp. Agency; Temp to Hire agency. Hired by FlexShopper

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Maintained visitor log for entering and leaving facility for security purposes.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Strengthened vendor relationships through regular communication and timely coordination of services.
• Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Routed incoming mail and messages to relevant personnel without delay.
• Handled assignments independently with good judgement and critical thinking skills.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Collected [Type] payments, processed transactions and updated relevant records.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Helped office staff prepare reports and presentations for internal or client-related use.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Helped maintain office security by monitoring visitor access and issuing badges.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Supported company correspondence by drafting and distributing memos and emails.
• Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
• Improved data privacy compliance with meticulous management of sensitive information.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Improved office organization with meticulous management of appointment scheduling and client databases.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
• Reduced waiting times for visitors by implementing more efficient check-in process.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Routed incoming mail and messages to relevant personnel without delay.
• Handled assignments independently with good judgement and critical thinking skills.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Collected [Type] payments, processed transactions and updated relevant records.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Compiled information from files and research to satisfy information requests.
• Monitored and screened visitors to verify accessibility to inter-office personnel.