Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Sammi D.

Sun Prairie,WI

Summary

Dynamic customer service professional with extensive experience at Old National Bank, excelling in cash handling and issue resolution. Proven track record of enhancing customer satisfaction through personalized solutions and effective communication. Recognized for building strong relationships and fostering team collaboration, ensuring operational excellence and loyalty.

Overview

8
8
years of professional experience

Work History

Cashier

Kwik Trip
11.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

Walgreens
06.2024 - 11.2024
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.

Universal Banker

Old National Bank
01.2024 - 04.2024
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.

Call Center Representative

Connexus Credit Union
08.2023 - 11.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Call Center Representative

Heritage Credit Union
09.2022 - 08.2023
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Delivered prompt service to prioritize customer needs.

Cashier

Kwik Trip
07.2018 - 09.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Level 3 Supervisor

Metro Market
03.2017 - 10.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Education

High School Diploma - General

Beaver Dam High School
Beaver Dam, WI

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Time management skills
  • Team collaboration
  • Customer service excellence
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Professionalism and courtesy
  • Payment processing
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • POS system operations
  • Attention to detail

Timeline

Cashier

Kwik Trip
11.2024 - Current

Cashier

Walgreens
06.2024 - 11.2024

Universal Banker

Old National Bank
01.2024 - 04.2024

Call Center Representative

Connexus Credit Union
08.2023 - 11.2024

Call Center Representative

Heritage Credit Union
09.2022 - 08.2023

Cashier

Kwik Trip
07.2018 - 09.2021

Level 3 Supervisor

Metro Market
03.2017 - 10.2018

High School Diploma - General

Beaver Dam High School

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Sammi D.