Summary
Overview
Work History
Education
Skills
Instagram : @beauty_by.sammi
Timeline
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Sammi McCaffery

Minneapolis,MN

Summary

Experience with customer service. Am able to recommend services to those who need the service, and dedicated to helping customers get the best treatment possible. Have great management abilities and am able to handle many responsibilities at once.

Overview

1
1
year of professional experience

Work History

Bank Teller

Merchants Bank
10.2022 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Turned in excess cash to maintain drawer security.
  • Removed mutilated currency from circulation.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Assisted with training of new tellers on policies and procedures.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Executed wire transfers, stop payments and account transfers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Trained new hires on customer service policies and procedures.
  • Calculated fees due, interest and change for customer transactions.

Manager

Subway
06.2022 - 10.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

Some College (No Degree) - Esthetician

Medspa Institute of America
Edina, MN

CNA License - CNA

CVTC
River Falls, WI
06.2022

High School Diploma -

River Falls High School
River Falls, WI
05.2020

Skills

    • Customer Needs Assessment
    • Upselling Skills
    • Facials
    • Makeup
    • Face and Body Waxing
    • Lash Extensions
      • Lash Tinting and Lifting
      • Brown Tinting and Lamination
      • Back Treatments
      • Skin Scope Analyzer
      • Milady Rize Certified (recognize signs of human trafficking and domestic abuse

Instagram : @beauty_by.sammi

On my profile, I post products I love as well as skin tips and services I offer at Medspa Institute of America.

Timeline

Bank Teller

Merchants Bank
10.2022 - Current

Manager

Subway
06.2022 - 10.2022

Some College (No Degree) - Esthetician

Medspa Institute of America

CNA License - CNA

CVTC

High School Diploma -

River Falls High School

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Sammi McCaffery