Hi, I’m
Sammi Wyatt
Nashville,Tennessee
Judge a man by his questions rather than his answers.
Voltaire
Summary
Results-driven and customer-focused professional with over 20 years of experience in hearing healthcare, sales, and clinic management. Proven track record in business development, client retention, and strategic leadership. Skilled in sales coaching, relationship management, and leveraging data-driven strategies to achieve organizational goals.
Overview
20
years of professional experience
Work History
Nashville Hearing Specialists LLC
Managing Director/Owner
06.2022 - Current
Job overview
- Own and operate a multi-location audiology clinic with a focus on managed care
- Develop and execute business strategies to expand patient base and revenue streams
- Oversee daily operations, ensuring quality care and compliance with industry standards
Heritage Medical Associates
Department Manager, Otolaryngology (ENT)
05.2022 - Current
Job overview
- Manage multi-location ENT clinics within a large multi-specialty practice, overseeing business and clinical operations for a team of 10 providers and 22 support staff
- Drive hearing aid revenue by streamlining workflows and implementing effective sales strategies
- Lead providers, including ENT physicians, nurse practitioners, audiologists, and hearing instrument specialists, ensuring optimal patient care and operational efficiency
Eargo
TeleCare Sales & Support
07.2021 - 05.2022
Job overview
- Supported a team of 40+ sales professionals while managing personal sales appointments via phone and video consultations
- Delivered product demonstrations, reviewed audiograms, and processed sales orders, consistently exceeding sales goals
- Coached team members on best practices, company values, and sales strategies
Eargo
Retention Specialist
10.2020 - 07.2021
Job overview
- Retained $3.3 million in annual revenue by analyzing return requests and providing customized solutions
- Worked closely with clients to identify concerns and offer alternative products or services
Eargo
Personal Hearing Professional
06.2020 - 10.2020
Job overview
- Provided remote support to clients, including product delivery calls, troubleshooting, and education on hearing health
- Counseled clients on product use, care, and maintenance, ensuring high satisfaction rates
Heritage Medical Associates
Hearing Specialist, Otolaryngology (ENT)
04.2015 - 05.2020
Job overview
- Established and expanded hearing services from one to six locations within four years
- Supported ENT physicians with diagnostic testing while managing personal patient schedules
- Generated over $1.5 million in annual sales with a low return-for-credit rate
Beltone
Hearing Instrument Specialist
05.2005 - 07.2015
Job overview
- Generated over $1 million in annual revenue by promoting, selling, and fitting hearing aids and accessories
- Built professional relationships with local businesses through networking events to drive referrals
Skills
- Sales Planning
- Profit Expansion
- Skilled Team Guidance
- Instructional Training
- Client Relationship Management
- Process Optimization Management
- Retention Strategy Implementation
- Partnership Development
- Collaborative Strategic Planning
- Operational Streamlining
- Hearing Health Expertise
- Audiological Instrument Support
Affiliations
- Tennessee Department of Health: Board Secretary
- Hearing Society of Tennessee: Vice President
- International Hearing Society: Member
Certification
NBC-HIS, National Board Certified Hearing Instrument Specialist
TN HIS License #674
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
Managing Director/Owner
Nashville Hearing Specialists LLC
06.2022 - Current
Department Manager, Otolaryngology (ENT)
Heritage Medical Associates
05.2022 - Current
TeleCare Sales & Support
Eargo
07.2021 - 05.2022
Retention Specialist
Eargo
10.2020 - 07.2021
Personal Hearing Professional
Eargo
06.2020 - 10.2020
Hearing Specialist, Otolaryngology (ENT)
Heritage Medical Associates
04.2015 - 05.2020
Hearing Instrument Specialist
Beltone
05.2005 - 07.2015
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