Summary
Overview
Work History
Education
Skills
References
Timeline
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Sammica Currence

Charlotte,NC

Summary

Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.

Overview

7
7
years of professional experience

Work History

Sr. Care Team Representative

Sedgwick Claims Management Services
12.2023 - Current
  • Receive and handle inbound telephone inquiries in accordance with client and regulatory requirements, including use of call scripts
  • Communicate persuasively with customers to maximize sales, subject to regulatory and client requirements
  • Working collaboratively with the and client leadership team to consistently achieve SLAs and sales targets
  • Respond to customer inquiries and questions (product or service) in a confident and knowledgeable manner, including managing and resolving of complaints
  • Accurately notate claims after reviewing for errors
  • Mentor new hires
  • Process new claims for FMLA, Workers’ Compensation, Liability, etc
  • Attend remote team meetings, training sessions, and workshops as required
  • Multi-task between dual screens while providing exceptional customer service
  • Effectively provide requirements for claimants through verbal and written communication
  • Create and/or edit note templates to assist with quality of team
  • Manage over 50 calls a day

Care Team Representative

Sedgwick Claims Management Services
01.2023 - 11.2023
  • Received and handled inbound telephone inquiries in accordance with client and regulatory requirements, including use of call scripts
  • Communicated persuasively with customers to maximize sales, subject to regulatory and client requirements
  • Worked collaboratively with the client leadership team to consistently achieve SLAs and sales targets
  • Responded to customer inquiries and questions (product or service) in a confident and knowledgeable manner, including the managing and resolving of complaints
  • Accurately notated claims after reviewing for errors
  • Developed training modules for new policies for team of 10
  • Mentored new hires
  • Processed new claims for FMLA, Workers’ Compensation, Liability, etc
  • Attended remote team meetings, training sessions, and workshops as required
  • Multi-task between dual screens while providing exceptional customer service
  • Effectively provided requirements for claimants through verbal and written communication
  • Managed over 50 calls a day

Owner

Riskii’s Candy Cream
06.2017 - 12.2022
  • Created targeted ads on social media to engage with audience and drive up sales
  • Handled all customer service complaints and requests
  • In charge of shipping orders and receiving packages from vendors
  • Managed social media pages to interact with customers and make posts to inform audience of new products and deals
  • Created and adhered to monthly budgets
  • Designed and launched a website for customers to purchase products.

Quality Documentation Specialist

Nuance Communications
08.2022 - 11.2022
  • Provided documentation coverage for a set of healthcare providers
  • Listened to audio recordings of patient clinic visits
  • Leveraged technology to summarize medical facts in professional clinical reports
  • Collaborated with managers to resolve issues
  • Navigated EHRs and entered clinical reports and data directly into customer EHRs while adhering to specific clinic guidelines
  • Maintained a high-quality standard and adhere to account-specific documentation which delineates documentation requirements for customers.

Service Agent II

American Red Cross
08.2018 - 02.2019
  • Performed a variety of tele-recruiting functions in support of the defined goals for the division
  • Contacted blood donors by telephone using a dialer system to recruit for blood donation
  • Used information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls
  • Scheduled appointments while providing positive service experience to maximize donor show rates.

Service Agent I

American Red Cross
08.2018 - 02.2019
  • Performed a variety of tele-recruiting functions in support of the defined goals for the Division
  • Contacted blood donors by telephone using a dialer system to recruit for blood donation
  • Used information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls
  • Scheduled appointments while providing positive service experience to maximize donor show rates.

Assistant Manager

BNM Pizza
07.2017 - 03.2018
  • Managed a team of 15
  • Selected, managed, and developed 10 team members
  • Managed and monitored schedules to ensure restaurant efficiency
  • Managed $10,000 worth of weekly inventory
  • Resolved customer grievances and questions in a professional manner
  • Issued write ups and conducted periodic evaluations as needed.

Education

High School Diploma -

Harry P. Harding University High School
Charlotte, NC

BBA - Business Administration

Strayer University
Washington, DC
03.2023

Skills

  • Customer Support
  • Needs Analysis
  • Records Management
  • Customer Relations
  • Cross-Functional Team Development
  • Staff Training
  • Problem solving
  • Microsoft Office tools
  • Time management
  • Critical thinker
  • Attention to detail
  • Computer navigation proficiency
  • 70 WPM

References

Ayanna Evans

Co-Worker


Ziante Barrino

Former Schoolmate/Friend


Lorrian Smith

Co-Worker


Timeline

Sr. Care Team Representative

Sedgwick Claims Management Services
12.2023 - Current

Care Team Representative

Sedgwick Claims Management Services
01.2023 - 11.2023

Quality Documentation Specialist

Nuance Communications
08.2022 - 11.2022

Service Agent II

American Red Cross
08.2018 - 02.2019

Service Agent I

American Red Cross
08.2018 - 02.2019

Assistant Manager

BNM Pizza
07.2017 - 03.2018

Owner

Riskii’s Candy Cream
06.2017 - 12.2022

High School Diploma -

Harry P. Harding University High School

BBA - Business Administration

Strayer University
Sammica Currence