Samantha Kaiser
Staten Island,NY
Summary
Veterinary professional with 16 years of experience in veterinary medicine offering an extensive background in client relations, patient care, and team leadership. Adept at blending medical expertise with strong business acumen to optimize practice efficiency, enhance quality of care, and ensure client satisfaction. Eager to join a team that focuses on quality of care, customer satisfaction, and building a positive work environment.
Overview
16
16
years of professional experience
Work History
Veterinary Assistant, Team Training
Pleasant Plains Animal Hospital
Staten Island, NY
08.2023 - Current
- Administers vaccinations, medications and treatments as prescribed by the veterinarian.
- Provide detailed patient care instructions to pet owners.
- Train new and promoted employees in the veterinary assistant role.
- Created training guidelines for the veterinary assistant role
- Assist in reception as needed, finding comfort in communicating with clients regardless of the situation.
- Team player, cover shifts regularly and as needed.
- Comfortable with a busy work environment, able to maintain accuracy and quality of care.
Veterinary Assistant, Receptionist, Shift Lead
Reade Street Animal Hospital
New York , NY
03.2020 - 05.2023
- Trusted to handle difficult situations such as unhappy clients, team morale building, money collections for unpaid balances, and upkeep of hospital equipment.
- Comfortable assisting in exams - able to restrain, ask appropriate questions based on symptoms, and discuss treatment plans.
- Assisted in front desk tasks, and handled busy days with high call volumes professionally.
- Invited to Thrive's Leadership Conference in March 2023
- Created and updated patient files as needed
- Communicated with specialists, referring doctors, and emergency hospital staff when scheduling and following up on appointments.
- Trusted with inventory management, well versed in keeping organized and accurate documentation of incoming and outgoing product. Able to keep up to date with latest trends and keep costs low.
Veterinary Assistant, Receptionist
Heart Of Brooklyn Veterinary Hospital
Brooklyn, NY
07.2017 - 12.2019
- This role showed me the true importance of continuing education, which has remained a core value for me today
- Trained in client service duties and often covered our reception team, eventually leading to regular shifts as a receptionist in between hires.
- Built solid and trust oriented relationships with clients and patients, comfortable with clients in all emotional states and able to communicate appropriately.
- With monthly staff meetings, we’d gather together to share or concerns or inquiries and made sure that everyone was heard
- My main duties were to assist the doctor seeing appointments as well as helping technicians in our treatment area with vaccines, treatments, and diagnostics
- I would enthusiastically help our reception team when needed, and enjoyed orchestrating events that helped bring more awareness to our hospital and what we offered.
- Handled and restrained animals following safety requirements and procedures.
Veterinary Assistant, Team Lead
Animal Health Center
New York City, NY
02.2010 - 06.2017
- At the time of my hire I was a kennel worker, but quickly gained experience as a veterinary assistant
- I was eager to build relationships with our clients, and learn all I could about veterinary medicine and the supporting roles
- By day we’d see appointments, and at night we’d perform surgeries
- I was able to help assist with minor surgeries, and took on even the longest days happily
- Within 3 years time I was promoted to the head assistant, and worked alongside our head doctor and hospital manager to ensure our small facility was running smoothly
- By my 5th year I had been trusted to navigate our day to day, including ensuring a positive experience for every client and patient that entered our facility.
- In charge of staff scheduling, inventory management, and medical record tracking - as we were a paper run clinic.
Kennel Assistant
Clairmont Animal Hospital
Atlanta, GA
01.2008 - 03.2009
- Helped with the day to day upkeep of our hospital
- I learned the basics of animal care and made sure all of our patients were comfortable and clean while at our facility
- Groomed animals including brushing fur, trimming nails, cleaning ears, bathing and shampooing coats.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Picked up dog waste using bags to dispose of properly.
- Walked dogs while enforcing good behaviors
- Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.
Education
Business Management -
Penn Foster Career School
Scranton, PA02-2025
Fear Free Certified
06.2023
Skills
- Client communication
- Self management
- Team leading
- Planning & organizing
- Proficient in Vetspire, AliVet, Vetter, Pulse and Cornerstone
- Inventory management
- File organization
- Record keeping
Additional Information
- In my spare time I enjoy cooking, hiking with my family, and spending time with our beloved cat Patch - a rescue from my first job. While I love dogs, I currently have none of my own as it allows me to offer pet sitting services more comfortably. My ultimate goal is to become a leader in my field - whether in management or corporate. I strongly believe there is much work to be done in our field to improve the lives of our team as well as our patients, and hope to one day be able to attribute to the wellbeing of veterinary professionals in the future.
Websites
Timeline
Veterinary Assistant, Team Training
Pleasant Plains Animal Hospital
08.2023 - Current
Veterinary Assistant, Receptionist, Shift Lead
Reade Street Animal Hospital
03.2020 - 05.2023
Veterinary Assistant, Receptionist
Heart Of Brooklyn Veterinary Hospital
07.2017 - 12.2019
Veterinary Assistant, Team Lead
Animal Health Center
02.2010 - 06.2017
Kennel Assistant
Clairmont Animal Hospital
01.2008 - 03.2009
Business Management -
Penn Foster Career School
Fear Free Certified
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