Summary
Overview
Work History
Education
Websites
Affiliations
References
Timeline
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Sammie-Jo McCoy

Niagara Falls,NY

Summary

Energetic and results-oriented sales professional with a genuine passion for connecting with people and driving business growth. With a solid background in sales, I've honed my skills in relationship-building, negotiation, and strategic planning. My approach is all about understanding the customer's needs and delivering value that goes beyond the transaction. Ready to bring my enthusiasm and proven track record to a sales role where I can make a real impact.

Overview

16
16
years of professional experience

Work History

Real Estate Office Manager

Howard Hanna Real Estate
Amherst, NY
05.2023 - Current
  • Ensured the smooth functioning of office activities on a daily basis in a real estate setting.
  • Developed, maintained and implemented policies and procedures for office staff.
  • Created marketing materials including brochures, flyers and newsletters to promote properties.
  • Analyzed market data to determine potential customers' preferences.
  • Ensured compliance with all applicable laws related to real estate transactions.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Coordinated and conducted classes to teach procedures to new staff members.
  • Established a welcoming and enjoyable office environment
  • Developed strong marketing and sales skills.
  • Communication and interpersonal skills
  • Proficient in utilizing CRM systems and Microsoft Office Suite software

Customer Service and Production Planner

Saint-Gobain Ceramics
Niagara Falls , NY
06.2008 - 05.2023
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Developed and maintained production schedules to meet customer demands.
  • Coordinated with other departments such as engineering, purchasing, and warehouse to ensure smooth operations.
  • Identified potential bottlenecks in the supply chain process and developed corrective actions accordingly.
  • Participated in meetings with stakeholders such as customers or vendors regarding upcoming projects or changes in product specifications.
  • Utilized SAP, Salesforce, and other office programs to streamline operations

Education

Bachelor of Science - Business, Management, Economics, And Marketing

SUNY Empire State College
Saratoga Springs, NY
05-2024

Associate of Science - Digital Communications And Media Arts

Niagara County Community College
Sanborn, NY
05-1995

Websites

Affiliations

Passion for Photography, Travel, and Healthy Living.

References

References available upon request.

Timeline

Real Estate Office Manager

Howard Hanna Real Estate
05.2023 - Current

Customer Service and Production Planner

Saint-Gobain Ceramics
06.2008 - 05.2023

Bachelor of Science - Business, Management, Economics, And Marketing

SUNY Empire State College

Associate of Science - Digital Communications And Media Arts

Niagara County Community College

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Sammie-Jo McCoy