Sammie Kang
Denver,CO
Summary
Sammie Kang is an experienced financial professional with extensive banking operations and client relations experience looking to elevate a career in the finance industry. A member of a team that aids in customer problem resolution ranging from fraud prevention, financial education, and daily operations. Seeking to take it to the next level, Sammie Kang looks to leverage previous experiences to provide industry knowledge and service.
Overview
8
8
years of professional experience
Work History
Universal Banking Specialist
PNC Bank
Mt Prospect, IL
03.2020 - 04.2021
- Effectively trained and guided branch team by ensuring proper review on audit log and assignment of branch activities such as cash/ATM management, night deposit review, CTR/MIL review, etc. to ensure adherence to regulatory, security and audit requirements.
- Performed Customer due diligence (CDD) for business clients ,and Enhanced Due Diligence(EDD) to review all assigned high-risk customers and document EDD review findings in the appropriate databases including all pertinent facts and information.
- Delivered outstanding customer experience by identifying opportunities to achieve customer's financial wellbeing. Joined with internal partners when more complex financial goals and needs are recognized to grow client's portfolio and expand relationship.
- Part of team that always achieved and excelled in both sales and customer service recognized by the market.
- Delivered full conversations through internal and outbound interactions including 60 outbound calls a week, resolving service issues, teller transaction, and lobby engagement, leading to client loyalty.
- Educated associates, and customers about best practices to make banking easier and improve financial wellness in addition to emerging bank technology and digital channels such as mobile, online and automated teller machine (ATM) offerings.
- Validated quality of draft Suspicious Activity Reports.
- Reviewed work schedules and ensured adequate coverage.
- Developed an effective team through communication, performance management, development plans and reward/recognition practices.
- Responded to resolve escalated customer relations issues adhering to organization mission and values.
- Ensured branch staffs meet all regulatory compliance standards, and other various tasks involved in overall operation of the branch.
Financial Relationship Associate
Regions Bank
Norcross, GA
09.2017 - 02.2019
- Part of a team that generated one of the most revenue for the company at a state level.
- Prevented fraud activities by performing KYC to protect both clients and company as the first line of defense.
- Followed policies and procedures via Fair Lending and Bank Secrecy Act (BSA)/Anti-Money Laundering (AML).
- Implemented Customer Identification Program(CIP) to conduct individuals financial transactions under the USA PATRIOT Act.
- Submitted Suspicious Activity Reports (SAR) and Currency Transaction Reports (CTR).
- Performed Enhanced Due Diligence(EDD) to review all assigned high-risk customers and document EDD review findings in the appropriate databases including all pertinent facts and information.
- Provided consistent optimal customer experience, primarily handling customers’ transaction needs, including but not limited to performing teller activities such as deposits, withdrawals, payments, and balancing.
- Answered customer inquiries such as products and services, fulfill basic servicing requests, and open basic Consumer products such as checking and savings accounts.
- Built a rapport and establish relationships with customers, remaining well-informed about customer’s relationship with the bank.
- Educated customers on standard consumer products, emerging bank technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
- Assisted branch and fellow team members with achieving goals by assisting with basic tasks to aid in customer problem resolution.
- Referred customers to an internal team of experts when more complex financial goals and needs are recognized.
- Ensured safe and sound banking practices, including adherence to all applicable laws and regulations.
- Provided accurate audit logs and reports for review by all levels of management.
Head Teller
PromiseOne Bank
Doraville, GA
01.2016 - 09.2017
- Balanced currency, coin, and checks received in cash drawers and vault
Validated individuals or companies through the use of the Office of Foreign Asset Control (OFAC). - Prevented fraud activities by performing KYC to protect both the clients and the company as the first line of defense.
- Followed policies and procedures via Fair Lending and Bank Secrecy Act (BSA)/Anti-Money Laundering (AML).
- Submitted Suspicious Activity Reports (SAR) and Currency Transaction Reports (CTR).
- Implemented Customer Identification Program(CIP) to conduct individuals financial transactions under the USA PATRIOT Act.
- Deposited currency and coin to Federal Reserve Bank as well as order money from Federal Reserve Bank.
- Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing withdrawals; recording night and mail deposits; selling cashier's checks; answering questions in person or on the telephone.
- Cross-sold bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
- Completed accurate audit logs and reports for review by all levels of management.
Operations
JK Internal Medicine & Geriatrics, PC
Suwanee, MI
10.2011 - 01.2016
- Maintained patient records which include personal, medical, and financial information.
- Worked with other clinics, hospitals, and third party companies in relations to patient records following HIPAA regulations.
- Verified insurance eligibility and benefits.
- Requested authorizations on medical procedures and equipment using ICD-9 and CPT codes.
- Handled account receivables and resolve patient billing inquiries and complaints.
Education
High School Diploma -
Perimeter College At Georgia State University
GAFinance
Georgia State University
Atlanta, GASkills
Compliance, banking laws and regulations
undefinedTimeline
Universal Banking Specialist
PNC Bank
03.2020 - 04.2021
Financial Relationship Associate
Regions Bank
09.2017 - 02.2019
Head Teller
PromiseOne Bank
01.2016 - 09.2017
Operations
JK Internal Medicine & Geriatrics, PC
10.2011 - 01.2016
Finance
Georgia State University
High School Diploma -
Perimeter College At Georgia State University
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