Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Server

SAMANTHA PALACIOS

Pacoima,CA

Summary

Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction. Dependable with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Drive-Thru Operations Supplies Monitoring and Restocking Inventory Counts Clear Communication Cleaning and Sanitizing Teamwork and Collaboration Taking Orders English: Summary Native/Bilingual Skills Customer Relations Payment Processing Cash Handling Managing Orders and Deliveries Packaging and Labeling Multitasking and Organization. Motivated server with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Silverlake Ramen
12.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Checked guests' identification before serving alcoholic beverages.

Crew Member

Jack In The Box
06.2021 - 07.2022
  • Wiped down tables and equipment, swept and refilled stock
  • Kept restaurant lobby, and restrooms neat and clean throughout shift
  • Packed fast food products in approved containers, cups and bags
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
  • Prepared quality products while maintaining portion control and presentation within service goal times
  • Organized and restocked supplies to support operations and team productivity
  • Presented orders to guests within anticipated service times
  • Answered customer questions and took orders
  • Totaled bills, accepted payments and returned change
  • Worked front counter, drive-thru and other areas
  • Collaborated with team members to complete orders
  • Took orders, prepared meals and collected payments
  • Assisted other team members to achieve goals.

Education

California State University
Northridge, CA

Skills

  • Teamwork and Collaboration
  • Daily Food Preparation
  • Step Procedure
  • Working with Teammates
  • Food and Beverage Service
  • Floor Sweeping
  • Menu Memorization
  • Time Management
  • Dependable and Cooperative
  • Serving and Bussing
  • Stocking and Replenishing
  • Cash Drawer Operations
  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Hospitality service expertise
  • Memory retention
  • Food Running
  • Safe Food Handling
  • Supply Restocking
  • Table Bussing
  • Dining area maintenance
  • Beverage Preparation
  • Allergy awareness
  • Guest Seating
  • Table Setting
  • Food station setup
  • Menu presentation
  • Food Delivery
  • Order delivery practices
  • Front-of-house display creation

Certification

Food Handlers Card

RBS Certification

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Server

Silverlake Ramen
12.2022 - Current

Crew Member

Jack In The Box
06.2021 - 07.2022

California State University
SAMANTHA PALACIOS