Sammie Palomo
Fresno,TX
Summary
Dynamic Provider Services Representative with extensive experience at Harris Health System, excelling in claims processing and provider relations. Bilingual in English and Spanish, I enhance customer satisfaction through effective communication and a goal-oriented mindset, streamlining operations and resolving inquiries efficiently to foster continuous improvement in healthcare services.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Healthcare professional with comprehensive experience in provider services. Adept at managing provider relations and facilitating seamless communication within healthcare networks. Renowned for fostering team collaboration and adapting to evolving operational needs, along with strong conflict resolution and organizational skills that employers value.
Overview
13
13
years of professional experience
Work History
Provider Services Representative III
Harris Health System
10.2017 - 03.2025
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
Medical Assistant/Member Service Representative
ExecuTeam
09.2016 - 10.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
Front Desk Receptionist/ Medical Assistant
Digestive and Liver Specialists
07.2013 - 09.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Bilingual Front Desk Receptionist
The Rose
08.2012 - 01.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected payments, processed transactions and updated relevant records.
Education
No Degree - Phlebotomy
National Center For Phlebotomy
07-2003
Medical Assistant Certification - Medical Assistant
Texas School of Business
Houston, Texas04-2002
GED -
Houston Community College
Houston, Texas 03-2000
Skills
- HIPAA compliance
- Claims processing
- Goal-oriented mindset
- Call center experience
- Insurance verification
- Data entry proficiency
- Healthcare industry
- Provider relations
- Bilingual in English and Spanish
- Data entry
- Medical terminology
- Checking patients in and out
Timeline
Provider Services Representative III
Harris Health System
10.2017 - 03.2025
Medical Assistant/Member Service Representative
ExecuTeam
09.2016 - 10.2017
Front Desk Receptionist/ Medical Assistant
Digestive and Liver Specialists
07.2013 - 09.2016
Bilingual Front Desk Receptionist
The Rose
08.2012 - 01.2013
No Degree - Phlebotomy
National Center For Phlebotomy
Medical Assistant Certification - Medical Assistant
Texas School of Business
GED -
Houston Community College
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