Summary
Overview
Work History
Education
Skills
Timeline
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Sammie Pohl

Sammie Pohl

Willoughby

Summary

Experienced administrative professional prepared for this role with strong background in office management, accounts receivables/payables, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting co-workers. Track record of effective communication and multitasking to meet diverse administrative needs.


Overview

11
11
years of professional experience

Work History

Administrative Assistant

John Dow Industries
12.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information
  • Prepared and mailed invoices to customers, processed payments, and documented account updates
  • Submitted cash and check deposits and generated cash receipts to record money received
  • Facilitated credit checks on potential customers
  • Proficient in Sage 100 for daily routine
  • Schedule freight lines for timely and accurate pick-ups
  • Assist co-workers in problem solving and time management
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
  • Assist with reaching out to delinquent customers and collecting past due payments

Closing Executive Team Leader

Target
07.2021 - 12.2023
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths
  • Coordinated closing staff to ensure nightly routines were met
  • Fulfilled online and in store orders quickly and efficiently
  • Communicated with team members about proper techniques when interacting with guests to ensure guests shopping experience was exceptional

Human Resources Team Lead

Target
04.2019 - 07.2021
  • Review employee time sheets for accuracy and maintain accurate records in company system
  • Assist with recruiting, background checks and reference checks
  • Sort through applications and call applicants to assess if they're ready for an initial interview
  • Respond to questions and concerns of new hires and set them up for orientation
  • Interpreted, explained and enforced human resources policies to keep employees in compliance with standards
  • Keep employees up-to-date with training's and upcoming company events

Guest Service Attendant

Target
09.2018 - 04.2021
  • Processed merchandise returns and exchanges
  • Built guest confidence by actively listening to concerns and giving appropriate feedback
  • Efficiently managed and placed team members in their respected areas and coordinated their breaks through out my shift
  • Held each team member accountable for achieving great guest service and promoting rewards programs
  • Maintained knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each guest

Home Health Aide

Midwest Healthcare Services
08.2014 - 04.2020
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment
  • Traveled with families to help care for individuals
  • Prepared and administered medications and food for Individuals
  • Performed basic cleaning duties to keep environment safe for Individuals
  • Pleasantly greeted individuals and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships

Style Expert

Target
09.2017 - 09.2018
  • Initiated friendly conversation with each guest to determine level of assistance required
  • Supported managers and team members with organizing my area and helping others with theirs
  • Set floor pads while following visual merchandising guidelines and regulations
  • Guided team when specific management was not on premise
  • Assisted in ringing up sales at registers and bagging merchandise when it was needed

Education

Southern New Hampshire University
Hooksett, NH
01.2014

High School Diploma -

Waynedale High School
Apple Creek, Ohio

Skills

  • Certified in first-aide and Adult/Infant CPR
  • Issue and conflict resolution
  • High-energy and pleasant attitude
  • Superior communication skills
  • Financial records and reporting
  • Inbound and outbound calling
  • Cash handling accuracy
  • Time management
  • Dependable and reliable
  • Innovative
  • Supervision & leadership
  • Microsoft Word & Office

Timeline

Administrative Assistant

John Dow Industries
12.2023 - Current

Closing Executive Team Leader

Target
07.2021 - 12.2023

Human Resources Team Lead

Target
04.2019 - 07.2021

Guest Service Attendant

Target
09.2018 - 04.2021

Style Expert

Target
09.2017 - 09.2018

Home Health Aide

Midwest Healthcare Services
08.2014 - 04.2020

High School Diploma -

Waynedale High School

Southern New Hampshire University

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