Sammie Teague

• Resolved conflicts and negotiated agreements between guest and or associates in order to reach win-win solutions to disagreements and clarify misunderstandings.
• Enforced quality control standards, methods and procedures to meet compliance requirements.
• Cultivated and nurtured relationships with guest and associates in all departments.
• Identified and helped resolved process issues to encourage smoother procedures, more efficient workflow.
• Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
• Developed team communications and information for Department meetings.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Established and maintained productive working relationships with associates to resolve operational difficulties and to promote interdisciplinary, collaborative approach to guest service provision.
• Enhanced team performance by implementing effective training programs for slot department employees.
• Managed shift operations, ensuring all policies and procedures were consistently followed by staff members.
• Streamlined communication between departments to ensure smooth coordination of casino activities during shift hours.
• Conducted regular performance evaluations for team members, providing constructive feedback to support their professional growth.
• Maintained a positive work environment through effective conflict resolution and fostering open communication among team members.
• Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.

• Responded to guest questions about functions of slot machines and explained how to use devices.
• Listen effectively to all guest complaints to resolve issues efficiently.
• Communicate with team about any changes in policies.
• Assisted guests
• Provided services efficiently and with high level of accuracy in a high volume environment.
• Enhanced team performance by providing ongoing training and coaching to staff members.

• Insured that policies, procedures and compliance were satisfactory audit rating.
• Determined and recommended methods to address improvement opportunities.
• Conducted training and change management processes to improve operations.
• Identified and resolved process issues to encourage smoother procedures, more efficient workflow.
• Supervised and led employees to high performance levels with cross-training to ensure a smoother and a more efficiency work environment.
• Trained new staff members on casino policies, procedures, and game rules for improved performance.
• Managed gaming floor operations, ensuring a consistent flow of games and minimizing downtime.

Insured that policies, procedures and compliance were satisfactory for audit ratings.

Recommended new methods to improve productivity.

Trained associates on new procedures.

Supervised and led associates to high proformance levels with cross-training to ensure a smoother and a more efficiency work environment.

Processed new hire paperwork.

Conducted attendance meetings with associates.

Actively listened to associates who had concerns or other issues that pertained to work and or personal and tried to develop an action plan with them.

• I helped provide coverage by adjusting my schedule at a moments notice for any department. (Drop team, Soft Count, Cage Cashier, EVS)
• I was required to do the Audit paperwork every deposit day.
• I helped train new Management.
• I kept inventory on all marketing items and sensitive documents.
• Trained new staff members on casino policies, procedures, and game rules for improved performance.
• Managed gaming floor operations, ensuring a consistent flow of games and minimizing downtime.