Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Monteiro

Summary

Detail-oriented and dependable, with strong customer service experience, drawing skills from rigorous academic studies and driven by passion for the study. Previously learned ability to work in fast-paced, team-driven environments such as restaurant operations, and retail. Recognized for a strong work ethic and a commitment to creating positive experiences for customers and coworkers alike. Seeking to bring this skill set to dynamic roles in settings where care, precision, and people-centered service matter.

Overview

2
2
years of professional experience

Work History

Pizza Cook

Dewey's Pizza
06.2024 - Current
  • Demonstrated adaptability and transferable skills by working at a variety of different stations within the kitchen.
  • Worked with quickness and detail orientation in a fast-paced environment while maintaining a friendly atmosphere
  • Collaborated and communicated with crew members to produce $3,000 worth of food in one hour during peak business
  • Maintained equipment and working environment cleanliness thoroughly before closing each shift

Cashier

Discount Drug Mart
09.2023 - 10.2024
  • Managed check out register during high-traffic business hours, processing many transactions within the hour
  • Utilized customer service skills to assist customers with inquiries, issue resolution, and product recommendations daily
  • Helped maintain clean and organized register areas and consistently completed nightly closing duties correctly.
  • Ensured cash drawer was accurate and balanced throughout shift
  • Assisted with stocking and organizing items, keeping inventory

Education

Associate of Arts - English

Cuyahoga Community College
Cleveland, OH

High School Diploma -

Lakewood High School

Skills

  • Shelf reading
  • Team collaboration
  • Professional phone etiquette
  • Exceptional organization
  • Superior customer service
  • Attention to detail
  • Friendly, positive attitude
  • Problem-solving
  • Task prioritization
  • POS operation

Timeline

Pizza Cook

Dewey's Pizza
06.2024 - Current

Cashier

Discount Drug Mart
09.2023 - 10.2024

Associate of Arts - English

Cuyahoga Community College

High School Diploma -

Lakewood High School