Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sammy Abed

Miami,FL

Summary

Seasoned Customer Associate 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Experienced Sales Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service associate position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer service representative

Slime City by Nickelodeon
12.2021 - 06.2022
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and provided backup support for organizational leadership.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Service Associate/ Stockroom employee/ Cashier

Zara
09.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Cross-trained and backed up other customer service managers.
  • Implemented and developed customer service training processes.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Highschool Diploma -

Dr. Michael Krop Sr Highschool

Associate of Arts - Business Administration

Broward College
Fort Lauderdale, FL
06.2024

Skills

  • Regulatory Compliance
  • Appointment Scheduling
  • Customer Support
  • Clerical Support
  • Team Collaboration
  • Quality Assurance
  • Refunds and exchanges
  • Product and service solutions
  • Account updating
  • Negotiation
  • Sales closing
  • Customer Service
  • POS System Operation
  • Stock replenishment
  • Complex Problem-Solving
  • Product Knowledge

Certification


  • Business Specialist at Broward College Training - awarded 06/24
  • Accounting Specialist at Broward College, Awarded 06/24

Languages

English
Full Professional
Creole
Limited Working
Spanish
Limited Working

Timeline

Customer service representative

Slime City by Nickelodeon
12.2021 - 06.2022

Customer Service Associate/ Stockroom employee/ Cashier

Zara
09.2021 - Current

Highschool Diploma -

Dr. Michael Krop Sr Highschool

Associate of Arts - Business Administration

Broward College
Sammy Abed