Summary
Overview
Work History
Education
Skills
Communication Skills
Leadership Experience
Awards
References
Timeline
Generic

Sammy Burgess

Stockbridge,Georgia

Summary

Qualified professional with over 10 years of experience in a high-volume retail and supply chain environment with a focus on customer service. Proven ability to multitask, problem solve, and lead a team. Previous experience with a major supply chain organization in the capacity of various operations that includes Centralized Return to Vender operations that include, Centralized Return to Vendor Operations Shipping department, Out for Repair shipping supervisor for customer lawn and garden equipment, Put Away supervisor, Zone sort supervisor, and Bulk Sort supervisor. Also, as an DC Area Supervisor I was also a certified hazmat and hazardous materials handling. Experience in big box retail as a department supervisor for over 5 years within a high volume-fasted paced environment through KPI reports and providing associate and customer assistance. Seeking to further my career with a company that offers a challenging environment and focuses on professional development. Experienced production leader knowledgeable about industry practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance.

Overview

29
29
years of professional experience

Work History

DC Area Supervisor

The Home Depot
01.2018 - Current
  • Create training plans for new associates and Involved in the interview process for potential new hires
  • Work with my leaders and the HR team to resolve conflict and problems as they arise as well as disciplinary action for attendance and performance up to and including termination
  • Process time off requests
  • Ensured a safe working environment for my department and the facility by conducting safety walks and coaching associates to increase the use of best practices such as using the proper PPE, MHE safety, and lifting, bending, and scanning techniques
  • Fill in for my peers in his/her absence
  • Effectively communicate with employees, vendors, and drivers to ensure that services needed were completed in a timely and efficient manner including scheduling appointments for pickups, loading products for shipment, or processing product for storage
  • Monitor the progress of associates through facility metrics to ensure goals are being met
  • Proficient with MS Word, MS PowerPoint, PS Outlook, and MS Excel.

Department Supervisor

Lowe's Companies
10.2011 - 01.2018
  • Managing staff and merchandising product
  • Conducting safety walks, monitoring the use of power equipment during hours of operation, and providing coaching for safety related observations to ensure safe work practices
  • Hitting targets and implementing strategies to improve sales
  • Forecasting future sales as well as anticipating customer flow and work demand and ensuring scheduling reflect the correct coverage for departments
  • Planning for sales spikes and ensuring job lot quantities are available to support the demand
  • Taking care of customer service issues including but not limited to credit inquiries, delivery incidents, project estimates, product information, purchases and vetting queries and customer complaints
  • Proficient with MS Word, MS PowerPoint, PS Outlook, and MS Excel.

Purchasing Warehouse Supervisor

Florida Hospital Heartland Division
02.1998 - 12.2010
  • Supervising warehouse staff and daily activities
  • Managing, evaluating, and reporting on warehouse productivity
  • Tracking and coordinating the receipt, storage, and timely delivery of goods and materials
  • Ordering supplies and maintaining suitable inventory levels
  • Checking orders, bills, items received, inventory, and deliveries for accuracy
  • Maintaining records, reporting relevant information, and preparing any necessary documentation
  • Ensuring basic maintenance standards and compliance with health and safety regulations
  • Performing a daily inspection of the warehouse grounds
  • Coordinating and maintaining equipment
  • Communicating and coordinating with other departments and vendors
  • Ensuring that department requisition orders are process in a timely manner
  • Proficient with MS Word, MS PowerPoint, PS Outlook, and MS Excel.

Purchasing Warehouse Supervisor

Walker Memorial Hospital
01.1995 - 02.1998
  • Supervising warehouse staff and daily activities
  • Managing, evaluating, and reporting on warehouse productivity
  • Tracking and coordinating the receipt, storage, and timely delivery of goods and materials
  • Ordering supplies and maintaining suitable inventory levels
  • Checking orders, bills, items received, inventory, and deliveries for accuracy
  • Maintaining records, reporting relevant information, and preparing any necessary documentation
  • Ensuring basic maintenance standards and compliance with health and safety regulations
  • Performing a daily inspection of the warehouse grounds
  • Coordinating and maintaining equipment
  • Communicating and coordinating with other departments and vendors
  • Ensuring that department requisition orders are process in a timely manner
  • Proficient with MS Word, MS PowerPoint, PS Outlook, and MS Excel.

Education

Bachelor’s degree in business management -

Grand Canyon University
Phoenix, AZ

High School Diploma -

Everglades Hight School
Everglades City, Florida
05.1992

Skills

  • Employee Training & Development
  • Problem Solving
  • Leadership & team management
  • Conflict resolution
  • Task oriented
  • Performance management
  • Adaptability
  • Strong Communication
  • Exceptional customer service
  • Time Management
  • Kronos
  • Data entry
  • Effective Communication
  • Detail oriented
  • Teamwork and collaboration
  • Critical thinking
  • Planning & organizing
  • Analytical
  • Quality Control
  • Supply Chain Management
  • Sales Tracking
  • Supply Chain Distribution
  • Continuous Improvements
  • Project Management
  • Cost Reduction
  • Program Leadership
  • Equipment Inspection
  • Project Planning

Communication Skills

Responsible for ensuring clear and concise communication to a team of 24 team members for optimal efficiency. Provide quality customer service to both internal and external customers. Resolve customer service-related issues, internal and external complaints, and provide resolutions and plan of action to senior management team.

Leadership Experience

Have functioned in a leadership role for 10+ years.

Awards

  • Leader of the week
  • Leader of the month
  • Mhe certified
  • Hazmat certified
  • Homer milestones (platinum)

References

  • Ronald Wilburn, Operations Manager, The Home Depot; Return and Liquidation Center, (678) 201-4817
  • Kiana Styles, Operations Manager, The Home Depot; Return and Liquidation Center, (470) 776-8375
  • Charlie Sivewright, Assistant General Manager, The Home Depot; Return and Liquidation Center, (404) 270-051
  • Eric Henry, Project Manager, The Home Depot, (678) 234-5463

Timeline

DC Area Supervisor

The Home Depot
01.2018 - Current

Department Supervisor

Lowe's Companies
10.2011 - 01.2018

Purchasing Warehouse Supervisor

Florida Hospital Heartland Division
02.1998 - 12.2010

Purchasing Warehouse Supervisor

Walker Memorial Hospital
01.1995 - 02.1998

Bachelor’s degree in business management -

Grand Canyon University

High School Diploma -

Everglades Hight School

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Sammy Burgess