Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Sammy Castro

Miami,FL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Planet Fitness
North Miami Beach, FL
09.2022 - Current
  • Provide World Class Member Service.
  • Supervise and instruct staff on how to increase EBITDA.
  • Conduct weekly inventory counts and created reports on sales trends, inventory levels, and financial data.
  • Increasing EFT rate and dollars.
  • Keeping track of all budgets and spending company funds responsibly.
  • Manage Payroll Expense and remain under budget.
  • Scheduling staff.
  • Continuously increasing my Black Card %.
  • Lead by example by cleaning with my staff.
  • Supervise staff on front desk and cleaning duties.
  • Consistently passing Facility, Info Call, and Tour Audits.
  • Obtaining the retail sales needed to achieve "Cents per check-in" goal every month and making an average of $4,000 sales in retail per month.
  • Have one-on-one meetings with my staff to improve work ethic and productivity.
  • Develop, train, and coach my staff to be better than yesterday.
  • Continuously develop the leadership on my staff(Fitness Trainer and Team Lead).
  • Provide a balance of approachable, positive, fun, and stern leadership to minimize turnover.
  • Managed customer service inquiries and complaints in a timely manner.
  • Keeping track of Facility issues and uploading Work Orders into Woven.
  • Task Delegation.

Team Lead

Planet Fitness
North Miami Beach, FL
04.2022 - 09.2022
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Supervised staff to ensure front desk tasks were being done correctly.
  • Supervised staff to ensure the cleaning duties were being completed everyday.
  • Called Web Joins everyday.
  • Assigned cleaning list duties for staff.
  • Updated Rate Sheets when needed.
  • Communicated effectively with management to ensure goals were being met on the floor.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained accurate records of employee attendance and task completion times.
  • Motivated staff through positive reinforcement techniques.
  • Delegated daily tasks to team members to optimize group productivity.

Member Service Representative

Planet Fitness
North Miami Beach, FL
01.2022 - 04.2022
  • Handled customer complaints in an efficient and courteous manner.
  • Strived to sell the most memberships especially Black Cards.
  • Strived to make the most retail sales.
  • Verified identity information on new accounts using established procedures.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Built relationships with the members.
  • Kept the entire club clean by constantly conducting Walk-a-rounds every 20 minutes as well as completing my cleaning list everyday.
  • Showed up to work on time, 5 days a week for my 5am opening shift.
  • Greeted customers in a friendly and professional manner.
  • Went above and beyond job description.

Event Coordinator

Center For Civic Engagement
Northfield, VT
08.2018 - 06.2019
  • (Work Study at Norwich University)
  • Planned various activities such as seminars, workshops or conferences related to the event theme or topic area.
  • Attended Habitat for Humanity and helped build homes for those in need.
  • Conducted post-event evaluations to measure success of each program against objectives set forth by clients.
  • Provided on-site support during the day of the event including problem solving if necessary.
  • Managed safe and smooth food delivery at banquets, conferences and social events.
  • Managed logistics related to transportation, catering, entertainment, decorations for events.

Morning Stocker

Dollar Tree
North Miami Beach, FL
05.2017 - 08.2017

Cashier/Food Preparation Worker

Dominos Pizza Inc.
North Miami Beach, FL
06.2016 - 08.2017

Education

Some College (No Degree) - Criminal Justice

Norwich University
Northfield, VT

Skills

  • Great Communication skills
  • Selfless leadership
  • Decision Making
  • Problem Solving
  • Team Building
  • Motivational
  • Role Model
  • Empathetic
  • Collaborative
  • Innovative
  • Time Management

Accomplishments

  • Achieved 1,000+ community service hours assisting with Special Olympics, Escorting VIP's for military events, setting up Triathlons and Marathons in the city, and much more.
  • High School National Champion in JROTC Military Drill Competitions
  • Military College National Champion in Military Drill Competitions
  • Got promoted to Master Sergeant in the Corps of Cadets which placed me in charge of over 100 cadets in which i had to oversee and train in both intense fitness and military drill sequences

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Assistant Manager

Planet Fitness
09.2022 - Current

Team Lead

Planet Fitness
04.2022 - 09.2022

Member Service Representative

Planet Fitness
01.2022 - 04.2022

Event Coordinator

Center For Civic Engagement
08.2018 - 06.2019

Morning Stocker

Dollar Tree
05.2017 - 08.2017

Cashier/Food Preparation Worker

Dominos Pizza Inc.
06.2016 - 08.2017

Some College (No Degree) - Criminal Justice

Norwich University

Similar Profiles

CREATE PROFILE
Sammy Castro